- First Name
- Stan
- Joined
- Sep 5, 2021
- Threads
- 1
- Messages
- 135
- Reaction score
- 367
- Location
- Oak Island, NC 28465
- Vehicle(s)
- 2019 Chevy Colorado ZR2
- Your Bronco Model
- Wildtrak
Hope this helps, I was also going back and forth between Ford Cus svc and the dealer, finally got the dealer to give me the Zone Reps name and contact info. The zone rep was great, contacted my dealer directly and within a few hours I had a new signed agreement showing the full price protection I was due. I can't prove it, but I don't think my dealer ever contacted the zone rep like they said. I guarantee they are aware of the procedure, they are just playing dumb to keep the reimbursement. See if you can get the zone rep's info. Good luck.So, this is one of the biggest messes I've ever seen.
@Ford Motor Company... can we do something to uncross the lines of communication on this issue?
It has come up MANY times and more than a few people have been cheated out of price protection funds owed them.
Bronco Marketing team (Bronco hotline) says the dealer must contact the zone rep in order to get the certificate generated and assigned to my order in Vincent. They verified that I am, indeed, eligible (July 2020 res/Feb 2021 order).
Dealer says the zone rep is saying he cannot generate certificates as the marketing team suggests, yet the certificates exist only if they create them?
I just opened a case with Ford customer support... we'll see what happens.
It's $1750, I'm not just going to let it slide.
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