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INCOMING: Driveshaft Recall (Customer Satisfaction Program 22B27) - replacement needed to avoid cracked boot
- Thread starter BaseSquatch
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- driveshaft recall
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- David
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My recall went from "It's a 1 hour job" to "they could need it 2-3 days" to when I finally dropped it off "it'll be 3-5 days"
.. THEN WHY THE @#$%%^ DID YOU MAKE THE APPOINTMENT FOR A WEEK BEFORE YOU CAN ACTUALLY DO THE WORK!?!?!
I'm so fed up with this service department.
.. THEN WHY THE @#$%%^ DID YOU MAKE THE APPOINTMENT FOR A WEEK BEFORE YOU CAN ACTUALLY DO THE WORK!?!?!
I'm so fed up with this service department.
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And in my opinion @Ford Motor Company is dropping the ball on their side to.
Opened a case. They tried calling me once. I couldn't answer it because I was in a meeting at work. They've made no further attempt to contact me about it.
I've no idea what they're doing from their side, if anything.
And no loaner from the dealership. And no rental price agreement between dealership and any rental car places any more.
So they make an appointment for a day, knowing they can't won't look at it on that day.
Then want me to leave my only car for a week with no assistance for loaner or rental or anything.
I'm not just getting fed up with the dealer's service department. But ford itself.
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- First Name
- David
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When I called to make the appointment, the lady on the phone specifically said she was checking with parts to see if what they needed was in stock.
Put me on hold to do it. Came back and said yes they are.
I just asked for an update from the advisor, and got "we had to do the inspection first, we've done that and ordered the parts based on what it needs".
This is what adds up to me just not liking ford much any more. One of these employees lied. Either of them doing that is not acceptable.
Put me on hold to do it. Came back and said yes they are.
I just asked for an update from the advisor, and got "we had to do the inspection first, we've done that and ordered the parts based on what it needs".
This is what adds up to me just not liking ford much any more. One of these employees lied. Either of them doing that is not acceptable.
This is a clusterF... Called the dealer, they said it doesn't apply to me..... I'm looking at the hardcopy letter sent to me and I'm clearly affected.... called the Ford Customer Relationship Center on the letter.... they informed me that it's not a recall - it's a Customer Satisfaction Program - and it's optional.
I told them I want a new driveshaft
They referred me back to the dealer who is willing to inspect my driveshaft but not replace it
I referred them to the letter - which says from Ford - "we've authorized your dealer to replace the front driveshaft...."
They scheduled me for two weeks out, but can't confirm they have parts available.
I'm done with these guys
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I'm done.
I've had enough of both my dealer and Ford.
I haven't decided what my next vehicle will be. Maybe a taco or 4runner.
But it will not be a Ford.
I've had enough of both my dealer and Ford.
I haven't decided what my next vehicle will be. Maybe a taco or 4runner.
But it will not be a Ford.
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I just called Sarasota Ford about the recall for the driveshaft replacement. They are telling me that they will only replace the driveshaft if there is a problem. I need to bring it into them and have them look at it but if nothing is wrong they will charge me a diagnostic fee. The recall does not say anything about replacement only of problem exists. So looks like they are aware of a problem but the dealer won’t fix it until you are broke down on the side of the road.
i called Food customer care and the lady was telling me the same thing they will only fix if broken. When I read her the wording on the letter and asked for her name to document who I talked to when I called she hung up on me.
Does anyone else have further information on this recall or have had this recall completed on their Bronco?
Ford Motor Company
@Ford
i called Food customer care and the lady was telling me the same thing they will only fix if broken. When I read her the wording on the letter and asked for her name to document who I talked to when I called she hung up on me.
Does anyone else have further information on this recall or have had this recall completed on their Bronco?
Ford Motor Company
@Ford
@Ford Motor Company - this is not how the letter reads. Please take a look.
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I'm at the dealership right now getting mine replaced. No questions. They pulled up there bulletin, said ok and ordered the parts. 2 weeks later here I am
Mine said that they can't order because they are backordered until 18 November 2022 (sounds like BS to me).
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You need a new dealer.
Dad always said that new cars are only as GOOD as the dealer that sells/services them.....he was right!
I think that some dealers are not up to speed on this replacement.
It’s not a recall- Ford appears to believe that these will fail- it’s just a matter of time.
Just make sure your dealer document’s your attempt to replace it and that they are aware of the line that states responsibility for future damage if not replaced.
You can try a different dealer.
Why is Ford doing this? Money.
They realize that many/most of these boots will fail, due to a material defect, and that will destroy the much more expensive shaft... which will have to be replaced under warranty.
They will replace the shaft and remanufacture the replacement shafts with new boots (likely at a suppliers expense). This is likely to save them hundreds to thousands of dollars per vehicle in losses due to warranty costs.
I guarantee you that profit is the motivation here.
They realize that many/most of these boots will fail, due to a material defect, and that will destroy the much more expensive shaft... which will have to be replaced under warranty.
They will replace the shaft and remanufacture the replacement shafts with new boots (likely at a suppliers expense). This is likely to save them hundreds to thousands of dollars per vehicle in losses due to warranty costs.
I guarantee you that profit is the motivation here.
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