We have a reservation with Koons Falls Church as well. Same thing, ZERO contact.
Koons in Baltimore is the same
Thank you VERY much. I do realize the customer's are my boss, and that their relationship with the dealership I work for is vitally important. People will not return if they're not treated with dignity and respect. I appreciate you for trusting me to assist you with this purchase!
Yes it does!!
What about a customer who has bought their last 6 vehicles from Leonardtown Ford and has dealt personally with you, made a reservation with Leonardtown Ford on 07/17 and NOTHING, NADA, ZIP. Not a peep.
Check your junk mail folder. I have a reservation with Koons Falls Church too. All their emails end up in my junk folder. Try searching [email protected]. He’s the general manager there and is the one I’ve gotten my emails from.
Did you email me directly? Why would you not say anything to me? I have taken the time to answer each email. Did I miss yours? I am not blaming you I just do not understand what has happened.
Sorry, I just went back thru and viewed all of your prior posts and I did not see anything directed at me or spoken to me in any threads at all until just now (unless I missed something). Soon as I get to work tomorrow I will check the orders and see who got your order and why you have not been contacted by anyone yet. It would help me to know who you are so I can find out what happened, I am sorry this has occurred ?. Please keep in mind I am not the internet manager at the dealership and the contact I have had is on here and with customers whom have directly reached out to me either by email or on here. I completely understand if you prefer to go elsewhere as I do not want anyone unhappy.
No I didn't. I expected as a loyal customer for the past 20 years for Leonardtown Ford to contact me after receiving my order and deposit. Apparently new customers replying to a thread on a website stand out more. Again, sorry, but I'm very disappointed.
I am not sure why you would be so upset and not say anything at all? We are all human beings and mistakes can and do happen. If you do not let anyone know we cannot correct it. It makes me wonder who else was not contacted either. I do know they had issues with the CRM they were using and over the past couple of weeks have changed to a new one but I am not a part of that. Again, all I can do is look into the situation and find out why this has happened. I appreciate you bringing it up. John works in service and has nothing to do with orders. The new customers replying to a thread are not more or less valued than anyone else. Every single customer new and repeat are all important. I think where the disconnect might be is I joined here because I am buying a Bronco and another customer told me on the phone about people here. I am in no way the face behind the Bronco ordering process nor the person whom is responsible for contacting everyone who has placed an order. Again i am sorry this happened and I will do my best to correct it. You may not be the only one this is happening to. I hope you can understand this and give me a chance to find out what has happened and why.
I'm very disappointed in dealership responses in general. I have a reservation at two different dealers, the only communication I've received was that made in China water bottle. I've reached out to several dealerships, including the two I have the reservations with, with pretty generic questions about pricing structure and ordering process. And have yet to hear anything back. I'd believe that it would be difficult to cross reference a reservation with a previous customer, especially since they are selling more vehicles than just the Bronco. Personally, I'd like to thank @NayNay , for following along with this forum and the Bronco specifically and being able to actually provide a pricing structure.
Thanks. I am really trying to do what I can. I have had several emails and have answered everything I have gotten. It upsets me that anyone who has done an order has not been contacted. I think people may think I am the internet manager and the one who is responsible for that part, and I am not that person. I do not see the orders and do not have access to them. I only know if someone emails me directly. Now I am feeling as tho I have made a mess when that was never my intention at all. But thank you for understanding what I am trying to do for people.
I didn't mean to imply "you" didn't contact me. That is why I specifically said I had heard nothing from Leonardtown Ford not from NayNay. Guess I shouldn't have quoted from your post. I have no idea who the internet manager is. I've only dealt with sales managers, salesmen/saleswomen and several finance people and of course the service department , John mostly, over 20 years. I think John and I have outlived them all.
Oh do not worry as soon as i see your email to me [email protected] I will be all over this. Trust me on that one. I did tell her not to bombard the Bronco customers with a bunch of emails and or phone calls aside from a thank you for the order. It does concern me that if 1 was missed there could be more and we as a dealership cannot have that happen. In the least we should reach out with a thank you and acknowledge receipt. I got a generic one after about 7 days for my order. This makes me question what's going on, and the follow up process too. Thank you for letting me know and thank you for emailing me tomorrow. Do you normally pay for your details? For the trouble I will either do the detail for free or fill your tank with gas. Let me know which when you email me please.I didn't mean to imply "you" didn't contact me. That is why I specifically said I had heard nothing from Leonardtown Ford not from NayNay. Guess I shouldn't have quoted from your post. I have no idea who the internet manager is. I've only dealt with sales managers, salesmen/saleswomen and several finance people and of course the service department , John mostly, over 20 years. I think John and I have outlived them all.
NayNay, I'll send you an email tomorrow but I'll publicly right here and now apologize to you for my words. I absolutely did not mean to question your commitment or integrity.
Now, who's that internet guy/gal?
