My dealer just called to chew me out.

[Bodge Garage]

My local dealer that was assigned my sale has been holding firm on MSRP. Its their choice, I understand but as more options became available I reached out to try and strike a deal before I pulled the reservation. I genuinely wanted to support my local privately owned dealership. I see it like this, all of the people that work there are supporting my business everyday so I wanted to reciprocate. I wanted to lock in my plan and gave it one last try. 2 days went by with not so much as a "I'll get back to you". So I shot them a short email saying I took that non-response as my answer and sorry we could not work something out. Now I get a call back and the guy sets off on a rant with about how MSRP is it and this is a new model and I can't just go to a dealer and buy one of these and all of the offers by dealers nationwide are lies. The tone he took was shocking really. He talked at me for 5 minutes or so and never once asked a single question or allowed me to speak. Wow. In my business I don't speak to customers like that. Do these dealers realize that we don't have to buy from them? Makes me wonder about all of the customers getting screwed that don't know any better.

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[Lowcountry Bronco]

You went 4 minutes and 55 seconds longer than I would have. Screw 'em, should be a pretty drive back from Granger, Iowa though!

 

[FourHorses]

And that dealer would never get my service/warranty going forward either. They fail to realize you still live where you live and need to take it somewhere to get serviced.

 

[Troy13]

"All the other dealers are lying" ?

 

[Fordboi]

My local dealer that was assigned my sale has been holding firm on MSRP. Its their choice, I understand but as more options became available I reached out to try and strike a deal before I pulled the reservation. I genuinely wanted to support my local privately owned dealership. I see it like this, all of the people that work there are supporting my business everyday so I wanted to reciprocate. I wanted to lock in my plan and gave it one last try. 2 days went by with not so much as a "I'll get back to you". So I shot them a short email saying I took that non-response as my answer and sorry we could not work something out. Now I get a call back and the guy sets off on a rant with about how MSRP is it and this is a new model and I can't just go to a dealer and buy one of these and all of the offers by dealers nationwide are lies. The tone he took was shocking really. He talked at me for 5 minutes or so and never once asked a single question or allowed me to speak. Wow. In my business I don't speak to customers like that. Do these dealers realize that we don't have to buy from them? Makes me wonder about all of the customers getting screwed that don't know any better.

before this thread gets locked... when you get your bronco for 1-2000 of invoice send them the lease or finance terms... see if they respond lol

 

[Bodge Garage]

So then he just followed up with an email that I can't make sense of. He says he " hopes to have a couple of Broncos available for reservation holders next year." A couple? Well yeah I would hope so.

 

[Southern Girl]

My local dealer that was assigned my sale has been holding firm on MSRP. Its their choice, I understand but as more options became available I reached out to try and strike a deal before I pulled the reservation. I genuinely wanted to support my local privately owned dealership. I see it like this, all of the people that work there are supporting my business everyday so I wanted to reciprocate. I wanted to lock in my plan and gave it one last try. 2 days went by with not so much as a "I'll get back to you". So I shot them a short email saying I took that non-response as my answer and sorry we could not work something out. Now I get a call back and the guy sets off on a rant with about how MSRP is it and this is a new model and I can't just go to a dealer and buy one of these and all of the offers by dealers nationwide are lies. The tone he took was shocking really. He talked at me for 5 minutes or so and never once asked a single question or allowed me to speak. Wow. In my business I don't speak to customers like that. Do these dealers realize that we don't have to buy from them? Makes me wonder about all of the customers getting screwed that don't know any better.

Why didn't you hang up? I am not listening to a person yell at me and lie to me like that!

 

[mikeheel]

I think I would have interrupted, confirmed his name, and asked for his manager. If he was the owner or manager, I would have just said, "Your attitude is unacceptable" and hung up.

 

[elmystico]

All he did was prove to you that he does not deserve your business. Full stop. Adios.

 

[Cappy]

At least you're getting a response. I've called and left a message five times with mine to give me a call back or shoot me an email

Got zilch, zip, nada.

Edit: Switched Dealers.

 

[Orbiter]

All these dealers acting like their customers should pay premium and like it. Each reservation is just dollar signs to them and they're angry you took that away from them. Let them know the power is in your hands and not theirs.

 

[dnvrBronco]

Every time a car dealer rants for 5 minutes, an angel gets its wings.

 

[Kickit]

That sounds like a phone call that would have ignited my inner Karen......

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