Ford Bronco Reservation Account

[KAPtain327]

Are any of you able to access your Ford Reservation account to confirm order accuracy? My account window states I need to contact dealer, but they already screwed up my order once. I called the Ford Bronco hotline and didn’t get any help from them. They basically said it’s out of their hands and I need to speak with the dealer.
This process is super frustrating. Where’s the customer service? We are dropping $50k and was hoping for some assistance.
Any thoughts, guidance, or suggestions?

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[Used2jeep]

There are 2 800 numbers at Ford. 1 for general info and the other to deal with reservation issues. Maybe that can help your Search item.

 

[Used2jeep]

or in this section: link

 

[j_marinelli]

Are any of you able to access your Ford Reservation account to confirm order accuracy? My account window states I need to contact dealer, but they already screwed up my order once. I called the Ford Bronco hotline and didn’t get any help from them. They basically said it’s out of their hands and I need to speak with the dealer.
This process is super frustrating. Where’s the customer service? We are dropping $50k and was hoping for some assistance.
Any thoughts, guidance, or suggestions?

Mine also has the contact dealer on it. I don't think it means contact the dealer. I believe it is just a link to let you know who the dealer is your reservation is through. If anything, I would have your dealer provide you with the official build sheet. That way you can see what was submitted.

 

[PWillette]

Some of us received an email confirmation from the dealer as well as showing up on the Ford account. My email confirmation from the dealer detailed the build and price.

 

[Judge Rufus]

My account window states I need to contact dealer, but they already screwed up my order once.

You sound afraid of your dealer.

 

[BravoZulu]

That is normal. Just showing you who your dealer is. No need for panic.

 

[ResidualGenius]

Are any of you able to access your Ford Reservation account to confirm order accuracy? My account window states I need to contact dealer, but they already screwed up my order once. I called the Ford Bronco hotline and didn’t get any help from them. They basically said it’s out of their hands and I need to speak with the dealer.
This process is super frustrating. Where’s the customer service? We are dropping $50k and was hoping for some assistance.
Any thoughts, guidance, or suggestions?

They all show "contact dealer" once you order and not until build will it change as of right now. Per Ford Broncos CS they are trying to get back to the progress line, but you are all good to go. THey confirmed my order exactly as I placed it with my dealer

 

[Headsong]

Interesting, that did change! I got confirmation on Tuesday and it showed the order, but now the same as above. They just updated process.

 

[Squatch]

 

[ZackDanger]

Are any of you able to access your Ford Reservation account to confirm order accuracy? My account window states I need to contact dealer, but they already screwed up my order once. I called the Ford Bronco hotline and didn’t get any help from them. They basically said it’s out of their hands and I need to speak with the dealer.
This process is super frustrating. Where’s the customer service? We are dropping $50k and was hoping for some assistance.
Any thoughts, guidance, or suggestions?

What you're seeing is totally normal and is what everyone's page looks like.

Your dealer should supply you with the order sheet that shows you exactly what is in the system. Request a copy of that from them to confirm they put it in correctly.

As others have pointed out, that link isn't telling you that you need to contact you dealer... it's just a generic "Contact Us" type link.

Here's what mine looks like:

For better or for worse, the dealer is your avenue for purchasing your Bronco. You need to have a relationship with them to make sure your order is what you want and the price is agreeable.

If you must, there are ways to revert orders back into reservations, and then transfer your reservation to another dealer.... but it's kind of a big deal... You're much better off working with your current dealer at this point.

 

[UNBROKN]

Mine is still showing it is a reservation. I got my confirmation email from Ford but it did not have all the build info on it. I am gonna get the build sheet from the dealer, but there is no big rush since I will probably get a 2022 because of my reservation date of 07/31.

 

[DUSTYcazOREGON]

Are any of you able to access your Ford Reservation account to confirm order accuracy? My account window states I need to contact dealer, but they already screwed up my order once. I called the Ford Bronco hotline and didn’t get any help from them. They basically said it’s out of their hands and I need to speak with the dealer.
This process is super frustrating. Where’s the customer service? We are dropping $50k and was hoping for some assistance.
Any thoughts, guidance, or suggestions?

Go to your DEALER and get one or both of these copies. Confirm everything and every code:

 

[DesertMike680]

Mine is the same as well. Dealer sent over their build sheet for me to sign. I verified the build, signed it and sent it back. Checked my account last night to find the changes from reservation to order.

 

[That_Hal]

Are any of you able to access your Ford Reservation account to confirm order accuracy? My account window states I need to contact dealer, but they already screwed up my order once. I called the Ford Bronco hotline and didn’t get any help from them. They basically said it’s out of their hands and I need to speak with the dealer.
This process is super frustrating. Where’s the customer service? We are dropping $50k and was hoping for some assistance.
Any thoughts, guidance, or suggestions?

Yeah that does not mean contact your dealer in a literal sense. It just means you can from clicking that link. All of them say that.

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