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Epic fail on the reservations

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Bodhistrafe

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There are so many issue here its hard to parse - the fact that I got as far as I did before it failed on my dealer not taking online reservations shows they have no idea what they are doing and did not walk through the flow before launch. This is amateur hour.
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SavvyAggie

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well I tried one more time and got my reservation
 

BlueOvalBandit

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Those having problems try using microsoft edge browser. It only took one refresh and it went through for me versus firefox not going anywhere.
 

CJay

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Bodhistrafe

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2 hours 9 minutes and still down.

As a Ford shareholder I am displeased with the lack of validation and rigor put into such an important launch. In today's world of cloud computing scaling up for large volume of traffic is easy and effective. There is literally no excuse for this outage, its poor planning and poor execution.

CEO needs to issue an honest apology.

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1lostCDN

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Any tips? Which browser?

i had 3 open at one time and i messaged ford canada telling them their website is broken lol
 

Monster79

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There is literally 12K people here so there is no telling how many people are trying to reserve, everyone should calm down.
 

Marauder

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Can’t blame this failed launch on OJ
 

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loggerboots

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Was able to reserve using Chrome. Any time you hit an error just refresh to see if it reloads. If it does not reload after a few attempts, then hit the back button and resubmit.

I was able to inch along through the process and after several attempts was able to snag my reservation.

The website isn't broken it is overwhelmed but seems to be catching up.
 

Metal_Horses

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Finally! Just need that confirm email and I can sleep now
 

ColStrik

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mine finally went through, so my tips...

first, I couldnt even get it to let me choose a dealer, using MS Edge instead of Google Chrome immediately solved that issue.

Then it kept giving me an xml error, just keep clicking refresh on that page and eventually itll let you log in. then I get to where it takes address/phone, click next for payment, then to enter payment...

Every step of the way I often had to refresh multiple times for it to go. and sometimes start over... and then it finally made it all the way through.

anyway, biggest tip, try using edge instead of chrome and good luck!
your guidance above WORKED - I 've been trying for over an hour the above took me 2 minutes. Thank you so much!!!
 

Countrysquire

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Yep, using Edge (and some persistence) did it! Now to wait several months to see if I actually end up with a First Edition.
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