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I'm Livid. Dealer didn't change my order to 4-door, received VIN for 2-door

MizzouBronco

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I've been in contact with my dealer for over a month to change my order because I accienditally chose a 2door over a 4door and needed them to update it. I have communication records with two different people who said they would make the changes and today, I got my confirmation email for a 2-Door!!!

This is supposed to be a family vehicle and now, what can I do? A 2-door doesn't fit my needs... I'm pissed.
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Drinxxs04

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Take delivery, and flip it. Don’t give the dealer the satisfaction, or the stock they were probably hoping for. Or call ford customer care, they may not be able to do anything because vin was issued but it is worth the try.

Unfortunate situation brother sorry to hear this.
 

campbebc

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Did you ever get an updated build sheet from your dealer confirming it as a 2-door? Or was it a "yep, we'll get to it" type email from them?

Check https://shop.ford.com/vehicleordertracking#/ and plug in your VIN and Order Number (your dealer should have given you this) and confirm that it is actually showing a 2-door.
 

Raptor911

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If you can prove (email communications) that the dealer screwed up then Ford will replace your Bronco with a 4-door bronco.

Call the GM at the dealer and call Ford customer service.

Dealer submitting the wrong order happens more often than you think.

This is why there are priorities on orders. Prove that the dealer screwed up and Ford will rush a new order in with a priority of 1, which would get pulled asap from the order banks.

I've been in contact with my dealer for over a month to change my order because I accienditally chose a 2door over a 4door and needed them to update it. I have communication records with two different people who said they would make the changes and today, I got my confirmation email for a 2-Door!!!

This is supposed to be a family vehicle and now, what can I do? A 2-door doesn't fit my needs... I'm pissed.
 

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Nickp

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If you can prove (email communications) that the dealer screwed up then Ford will replace your Bronco with a 4-door bronco.

Call the GM at the dealer and call Ford customer service.

Dealer submitting the wrong order happens more often than you think.

This is why there are priorities on orders. Prove that the dealer screwed up and Ford will rush a new order in with a priority of 1, which would get pulled asap from the order banks.
Thanks for posting this @Raptor911 and I’ll confirm that Ford customer relationship center is who you should call. Their number is 1-800-334-4375!
 

Toccoa

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They did you a favor. ;)

All kidding aside, I hope that you can get everything resolved.
 

bpurtz

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Well, you have a choice to make...

1. Sell the 2D Bronco and wait for a 2023.
2. Keep the 2D Bronco and sell the kids.

I've had my moments where this is a no-brainer!
 

Rubicon 2 Badlands

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Take delivery, and flip it. Don’t give the dealer the satisfaction, or the stock they were probably hoping for. Or call ford customer care, they may not be able to do anything because vin was issued but it is worth the try.

Unfortunate situation brother sorry to hear this.
Agree with all of this.
 

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AcesandEights

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You're f*cked.
 

Rick Astley

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You're actually really lucky! That 2-door will sell for a hefty profit!

Just take delivery, drive the rig for a while until your second Bronco shows up (probably 4-door) then sell the 2-door.

You're sitting on a gold mine and upset that you have to mine it!
 
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MizzouBronco

MizzouBronco

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Thanks for posting this @Raptor911 and I’ll confirm that Ford customer relationship center is who you should call. Their number is 1-800-334-4375!
They said there was nothing they could do to assist. :D
 

Rick Astley

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They said there was nothing they could do to assist. :D
Buy what's in process, drive it for 6 months, sell it for $8K-10K more than you bought it for and get the 4-door.

Even if you don't want to put a single mile on the rig (But you know you want to!!!!), you're sitting on a winning lottery ticket so why not have fun and make the best of the situation both financially and emotionally?

Besides, kids are super flexible physically, they will fit. then teach them how to pack for a camping trip. Minimalistic and light. You'll be fine! Hell, with how much you'll make off the Bronco, you could simply lease a Civic or Corolla for 18 months that will cost less than you'll make off the Bronco error.
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