- First Name
- John
- Joined
- Jan 14, 2017
- Threads
- 63
- Messages
- 1,987
- Reaction score
- 3,479
- Location
- North Central WI
- Vehicle(s)
- A bunch.
- Your Bronco Model
- Big Bend
- Thread starter
- #1
I’ve stuck with my current dealer because I am hoping I am keeping my place in line. But if I haven’t and I get bumped to MY22 I am done with them.
This is not a complaint about Ford and the roll out of the Bronco. It has had it issues but it is far from the clusterfuck a lot of the self-entitled people cry about. But about my crappy dealer.
I’ve bought cars from them before and it has always been a fine experience. Not great nor bad. Just a transaction. Service has also been good. Both warranty and out of warranty.
However ordering my Bronco has sucked.
Backstory. I was a day 1 reservation (not that that really means much) but a somewhat late conversion as my salesman would call and not leave a VM and I work nights and it just showed as quasi-local wireless caller. That is on me for not following up when I knew the conversions were starting. My 4-door has no contratraints on it as far as commodities. Only possible issues with chips is the built in navigation.
My issues begin with when I finally made contact with the dealer to convert to an order. My salesman said there is a $7500 “market adjustment” for all orders. I told them to get bent and I will not pay that. The manager called me back a day later with “good news” that they would drop it to only $5000. I told them I would contact Ford and move my reservation to another dealer. I didn’t really follow up on that that day other than start to look into how I would do it.
The next Monday (2-3 days later) a different manager calls me and says they are not doing any markups on reservations and I can come in and convert to an order. But my original reservation was cancelled… however he swore up and down that he can get “my time stamp” back and I wouldn’t lose my place. The next day I went in and placed my order on a second reservation number. Signed the contract for MSRP and left.
Two days later he calls me again apologizing like mad that “something happened” with the second reservation and it too was cancelled. I need to make a 3rd and this one will still get the same original “day 1” position. I told him I thought it was horse shit but I did the 3rd reservation and this one actually converted.
My prior two reservations, including Day 1, show as cancelled. The 3rd, super late in the game, shows as converted. No build date or anything but that’s life.
I’ve asked my dealer where I am in their allotments… as in what position am I in for their amount allotted orders and they have simply not given me a straight answer. Other than to say I am still in my original spot. Which doesn’t really answer the question nor do I believe them.
At this point I really don’t have any skin in the game other than the $300 for the reservations so I will ride it out and see where the chips land but if I get bumped to MY22 then this dealer can go get *+%#ed.
End of mini-rant. Anyone else not care for how their DEALER, not Ford, has handled this? And yes some of this is self inflicted upon myself I know.
This is not a complaint about Ford and the roll out of the Bronco. It has had it issues but it is far from the clusterfuck a lot of the self-entitled people cry about. But about my crappy dealer.
I’ve bought cars from them before and it has always been a fine experience. Not great nor bad. Just a transaction. Service has also been good. Both warranty and out of warranty.
However ordering my Bronco has sucked.
Backstory. I was a day 1 reservation (not that that really means much) but a somewhat late conversion as my salesman would call and not leave a VM and I work nights and it just showed as quasi-local wireless caller. That is on me for not following up when I knew the conversions were starting. My 4-door has no contratraints on it as far as commodities. Only possible issues with chips is the built in navigation.
My issues begin with when I finally made contact with the dealer to convert to an order. My salesman said there is a $7500 “market adjustment” for all orders. I told them to get bent and I will not pay that. The manager called me back a day later with “good news” that they would drop it to only $5000. I told them I would contact Ford and move my reservation to another dealer. I didn’t really follow up on that that day other than start to look into how I would do it.
The next Monday (2-3 days later) a different manager calls me and says they are not doing any markups on reservations and I can come in and convert to an order. But my original reservation was cancelled… however he swore up and down that he can get “my time stamp” back and I wouldn’t lose my place. The next day I went in and placed my order on a second reservation number. Signed the contract for MSRP and left.
Two days later he calls me again apologizing like mad that “something happened” with the second reservation and it too was cancelled. I need to make a 3rd and this one will still get the same original “day 1” position. I told him I thought it was horse shit but I did the 3rd reservation and this one actually converted.
My prior two reservations, including Day 1, show as cancelled. The 3rd, super late in the game, shows as converted. No build date or anything but that’s life.
I’ve asked my dealer where I am in their allotments… as in what position am I in for their amount allotted orders and they have simply not given me a straight answer. Other than to say I am still in my original spot. Which doesn’t really answer the question nor do I believe them.
At this point I really don’t have any skin in the game other than the $300 for the reservations so I will ride it out and see where the chips land but if I get bumped to MY22 then this dealer can go get *+%#ed.
End of mini-rant. Anyone else not care for how their DEALER, not Ford, has handled this? And yes some of this is self inflicted upon myself I know.
Sponsored