Hey everyone, loving my Bronco but also buying a truck and needed to share this experience since this dealer is in Central Texas. They sold my reserved Raptor right out from under me!! 
I was completely screwed over by Covert Ford in Austin, TX. Details below, which are 100% accurate. Spoke with the GM of dealer today, Carlos, and would highly recommend NOT to do business with such clowns.
Raptor 37 PP with an Oct 10 2021 order date:
- walked into dealer Jan 19th 2022
- sales person and inventory manager print out a few Raptors that they have dealer stock ordered and told me were not spoken for and available to reserve
- I selected a Black, loaded 37 PP
- Signed the attached order form which included the VIN number, order number, and agreement to pay $5k over sticker
- paid $500 deposit and both myself and the salesperson signed the document
- Called 2.17.22 (my B-Day) hoping to get any updates and good news as a gift
- salesperson starts back peddling and says the truck might have to be switched?!?!
- I then visit the dealer 2.18.22 and ask for Sales Manager, Lee, he apologizes about confusion and claims he will get to the bottom of it since there are 2 buyers, 1 truck. I said if I’m the 2nd guy, I’ll back off and take my deposit back, but I could tell something was off.
- straight asked if they sold to someone else for more money and it was obvious
- they then ghost me for 3 days after he claims we was gonna work it out with the GM
- GM calls me today, provides no real reason that this mistake happens and has the nerve to say “my story isn’t adding up” and that they can’t sell me the truck. And they can’t confirm if/when another 37 PP available. I plead my case and falls on deaf ears, as they don’t care and want the extra $$ from the other buyer.
I ask for my deposit back and said I’ll take business elsewhere and would rather pay more money to work with a dealer that has any integrity, which is rare nowadays.
It’s truly a shame dealers can get away with this nowadays, but what can I do.
Anyways if you read this whole post, I appreciate the floor to vent, and please do NOT use Covert Ford Austin, TX
Bought a Tremor instead from Mac Haik (who have been awesome) and will enjoy it till this market hopefully adjust back to sanity in a couple years and I can get a Raptor next time!! My Bronco still favorite though!!
I was completely screwed over by Covert Ford in Austin, TX. Details below, which are 100% accurate. Spoke with the GM of dealer today, Carlos, and would highly recommend NOT to do business with such clowns.
Raptor 37 PP with an Oct 10 2021 order date:
- walked into dealer Jan 19th 2022
- sales person and inventory manager print out a few Raptors that they have dealer stock ordered and told me were not spoken for and available to reserve
- I selected a Black, loaded 37 PP
- Signed the attached order form which included the VIN number, order number, and agreement to pay $5k over sticker
- paid $500 deposit and both myself and the salesperson signed the document
- Called 2.17.22 (my B-Day) hoping to get any updates and good news as a gift
- salesperson starts back peddling and says the truck might have to be switched?!?!
- I then visit the dealer 2.18.22 and ask for Sales Manager, Lee, he apologizes about confusion and claims he will get to the bottom of it since there are 2 buyers, 1 truck. I said if I’m the 2nd guy, I’ll back off and take my deposit back, but I could tell something was off.
- straight asked if they sold to someone else for more money and it was obvious
- they then ghost me for 3 days after he claims we was gonna work it out with the GM
- GM calls me today, provides no real reason that this mistake happens and has the nerve to say “my story isn’t adding up” and that they can’t sell me the truck. And they can’t confirm if/when another 37 PP available. I plead my case and falls on deaf ears, as they don’t care and want the extra $$ from the other buyer.
I ask for my deposit back and said I’ll take business elsewhere and would rather pay more money to work with a dealer that has any integrity, which is rare nowadays.
It’s truly a shame dealers can get away with this nowadays, but what can I do.
Anyways if you read this whole post, I appreciate the floor to vent, and please do NOT use Covert Ford Austin, TX
Bought a Tremor instead from Mac Haik (who have been awesome) and will enjoy it till this market hopefully adjust back to sanity in a couple years and I can get a Raptor next time!! My Bronco still favorite though!!
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