I am in Nashville, TN and just called CSX. My railcar is now in Louisville, KY and will arrive in Nashville tomorrow at 12:00 noon. I have never heard of a "bad ordered". See if you can get someone from CSX on the phone to explain what that means.
Don’t use the bot chat, call and speak with a live person.
That may be true in a perfect world, but this is not reality for me. Mine has been in transit since 5/20 and just moved to “order confirmed” at 3:00 this afternoon.
I am shocked that your warranty claim was denied! This is not quality and no reasonable person could argue that this is acceptable. This does not meet the definition of quality!
Okay…there is a pattern developing here! My tracker through this afternoon has been steady at “built”. I called yesterday and it reportedly shipped 5/20. I was happy to hear that, but still concerned why that was not reflected on the tracker. I was told yesterday that things had not updated...
It could make it from MI to SC in 24-48 hours. That is the quick part. What could slow things down again is off loading the train, unloading a convoy, and the short drive to the dealership.
I just got off the phone with Ford and was told my vehicle shipped 5/20. It is scheduled to arrive 5/27. The gentleman could not give me an update as to where it was in transit. He said there has not been an update in his system since it shipped on the 20th. For the record the tracker shows...