I had a very good experience with Matt Bowers Ford. They even cut me a check for the $500 deposit I put down because it wasn't included in the sales docs.
Mine has been sitting at the rail yard since JULY 13!!!! The rail yard is about 5 miles from the dealership. I called Norfolk Southern and they told me that Ford has over 70 rail cars sitting there waiting to be unloaded.
I just got pushed back to 8/1-8/7 delivery date.
Mine is a TTGX and is a Norfolk Southern rail car. The automated line was no help. Neither was the Order Track website. To obtain updates call and talk to someone at Norfolk Southern.
Yesterday I went as far as calling Norfolk Southern (NS) and talking to a person. They were very nice and told me that the delay with my rail car is that it is sitting in a station that is exclusive to Ford so Ford runs/mans it. The congestion is a Ford issue in my case. NS went as far as to...
I finally broke down and called Norfolk Southern. They told me it is a Ford issue at my rail yard. Ford has to empty some rail cars as their rail car spots are full before the rail car containing my Bronco can be put in a spot to be unloaded. My delivery window is July 24-30 on Ford's pizza...
Mine is still sitting in New Orleans since July 6. I have gone as far as reaching out to the YardMaster on LinkedIn trying to find out information. I know, crazy.
Might take a long time if the rail workers strike this coming Monday. Mine has been sitting on a rail car at its destination (New Orleans) since 7/6. As of Friday it was still sitting on the rail car. I was hoping it would be removed before the potential strike on Monday.
I understand where you are coming from and in your situation I dont think they will be much help. I had read somewhere else on this forum that the dealership has something called a DORA and there is tracking information on it. I have no clue if they have access to more information. I can...
Guys - Ford was stating that my railcar was at MAP. I reached out to someone in the logistics industry and he had a ALOT more information. While I live in Atlanta I am buying from a dealership in New Orleans.
Late last night he told me my railcar was loaded on 6/28 and departed on June 29...
I have a rail code of "NB" so I used Ford Chat and they could not tell me what it meant. But she could tell me the railcar mine was shipped. "Shipped Rail - Railcar # TTGX604587 (Norfolk Southern Corp ) Ramp 4G, Mi Assebly Plnt, MI. With an ETA of Jul-30-2022."
So I guess mine is sitting on a...