I don’t know about that. My Bronco was completed and released for shipment on 6/29, so there were no holds. Shipping wise it makes no sense, since other members here that live in my market have received trucks that were built after mine. I can’t get any answers or explanations from Ford.
I don’t know what to do at this point. Tracking has shown as built and awaiting shipment for a month. Ford still says the ETA is tomorrow? They’re clueless. My dealership has no additional information.
Still nothing here. Built 6/29, still “awaiting shipping”. Customer service still saying ETA is 7/30. Right…
No email from Ford. No photo. Zilch.
It’s particularly interesting that Ford says they want to transition to a direct-sales model. The Bronco debacle makes it clear that there’s no way on Earth that they could pull that off at any kind of volume.
That’s unconscionable of Ford. There’s just no excuse for the “chip-delayed” customers to keep getting shuffled to the bottom of the deck.
I understand that they do it to BS their production numbers, versus deliveries. Really underhanded tactics. The lack of accountability and complete disregard...
No gripes with my dealer. Ford seems to keep them in the dark too, and they’ve made it clear they don’t like having angry customers. Promised no ADM. Of course we’ll see if they try to hose me on my trade-in?
Classic! Ford Customer Service: “We feel your pain. Here’s a hammock and a calendar, now be quiet.” I don’t care about lame swag. How about some reliable communication?
Two years. Ford… SMH. I’ve never had such a bad customer service experience. I keep telling myself it’s worth it, and not to feel like a sucker.
My dealer just informed me that my shipping date has been pushed back into August on my June 29 build. Of course nothing from Ford. No communication...