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So sorry to hear - it's apparently a growing group. Mine died on June 14 and I've been waiting ever since. The dealership has no guidance whatsoever on when these things may be back in stock - their perception is that it could be a shockingly long time - and Ford offers absolutely zero clarity...

Sorry to hear this. Did they confirm if the order processed or if it's still on backorder for you?

This all makes a lot of sense to me, including that they didn’t likely check all the connections behind the dash. When (if?) the module ever arrives, would they necessarily have to confirm all those connections on the reinstall?

I don't doubt this at all - especially given that after six weeks of a black screen, for 15 minutes and for no reason at all, in the middle of a drive the screen re-illuminated and worked perfectly, only to be broken again the next time the Bronco was started. The dealer says they went through...

So sorry to hear this. Mine has been dead for two month with nary a word from @Ford Motor Company about when I can expect it to be repaired. Ford tells you to speak to the dealer, the dealer suggests you call Ford. It's a circular firing squad and Ford provides absolutely no insights...

In a totally bizarre series of events, after nearly two months of not working, in the middle of a short drive to pick up dinner last night, the screen illuminated with the Bronco logo and worked as if nothing had ever been wrong - USBs functioning, presets and Bluetooth phone settings all still...

Man, since March - that is awful. Really sorry to hear that. Hopefully the part starts showing up soon. I find all of this baffling and really discouraging.

Sorry to hear. Welcome to the club. To the extent you haven't and need to, contact Ford customer service by phone and get it escalated to whoever their second line of reps is to get a rental car approved. I had one approved but haven't yet had the need to rent one, but I'm sure others might.

Your point is well taken. Can I ask when that was, if only to try and gauge lag time on my own parts?

That’s good to hear. It’s obviously not as serious as the car being dead (annoying though it is) so maybe there’s some prioritization that happens.

@skhubbard93 They do absolutely nothing but tell you to take it up with your dealer, just FYI.

This is pretty much exactly how mine went. I haven’t checked the charging pad but I’m sure it’ll match with yours. Extremely disappointing and frustrating. Still hearing from the dealer it’s back ordered with no ETA for mine. Ford’s account on was obviously useless, and there customer service...

I'm really sorry to hear that, and I'm glad you're alright. I hope you have it back soon, and that yours is one of the many, many out there without this issue. Situations like yours (and pretty much every other thing going on in the world) are a worthy reminder that this frustration is...

It's still drivable, and depending on how much you mind a tech-free, dead-quiet ride, I'm sure some people will get nearly full enjoyment out of it even without the Sync4 system. I'm a 2021, so I have the temp indicators on the AC knobs, but it is otherwise as you described. As a person who...

You reaching out inspired me to give the dealer a call for a status update after a couple of weeks of no news. Wish I had something good to report, but they say it's still backordered with no ETA. They truly seem to have no idea if it will be a matter of weeks or months or a year - she...

No, just New York taxes hahah.

No resolution yet. The dealer service center took it through a number of tests and tries and could not get it revived, and so diagnosed it as a dead APIM, which is backordered due to chip shortages. They say they've marked it as an "emergency order" on their end, but that I'm free to contact...

We shall see I guess - I have an appointment Friday morning with the service department. User Flip provided some helpful information on the codes it's thrown. Hoping it's an easy fix and not a months wait for a chip; it's not quite as fun without any music.

Tried this, no luck. Also tried this, also no luck. Thanks for any help!

Hi all, After 9600 flawless miles, I've run into my first serious issue. After a full day of running errands in my 2021 Badlands Sasquatch, we went to an evening movie - on the drive we used the 12 inch touchscreen for nav, Apple Carplay, front/rear cameras, etc. On coming out of the theater a...