So I called Ford customer service and they stated "All Ford Dealerships are privately owned and all business practices conducted by them are their policies and Ford itself has nothing to do with them." The customer representative then told I would have to deal directly with the dealership. Ford...
A couple of days ago, I received a email from Ford stating here is your Bronco Raptor order and a few hours later received a second email stating it was confirmed. Unfortunately I didn't place this order. My original 2020 reservation was from this dealership and after they tried a 5k admin fee...
Exact same thing they pulled with me, I got it down to 3k, but they wouldn't budge. I didn't want to do it but I ended walking. Right now trying to change dealers, but that so far is s pain.
Congratulations on the great customer service with Schultz Ford. Unfortunately a Newbugh area dealer wasn't as great. I also got to say neither has Ford been very helpful, I'm still waiting to hear back on trying to switch dealers at least a month now.
Couple of observations from my day there last week. If you get a chance, attend one of the off-roadeo's, it is a great day. The guides and staff are top notch and made for a nice day. If you haven't really spent time off-roading you will be pleasantly surprised with the capabilities of the...
Went to the dealer who has my reservation and placed a order for a badlands today. Admin fee was $5k, normally $10k, because I was repeat customer. Talked with the gm brought down to $3k but no lower, so I got up and walked out. That was tough but I had to do it. Told him that I will search...