Not the best photo, but I installed this kit a few months ago and love it. Quality stuff and I get a lot of positive comments from everyone that sees it. Easy install following their videos. Highly recommend.
I don’t think the rail calls them. If I’m not mistaken they are notified by a report that it has been unloaded and then they just schedule the pickup. They need to pick that up for you! NOW! I really feel for you at this point because mine was late as hell and finally showed.