Sounds like a dealership that is trying to stop the hemorrhaging from reservations being moved to other dealers that are being completely transparent about all costs.
it looks like without a frame on the doors, that the rear window can get misaligned when rolled up. Maybe the back seat is loaded with gear and something pushed the top of the window out??
“
With Car Key, drivers can replace physical keys with their iPhone. As Apple demonstrated during the WWDC 2020 keynote, you can simply hold your iPhone close to the car’s door handle to unlock it using NFC technology.
Once you’re inside it, put your iPhone in the NFC reader or wireless charger...