IMHO you guys are a class act!, no damage to mine i would say the bracket on the drivers side does bring it closer to that roll bar than the other but its still easily 1/2" away in my estimation.Pictures of the revised bracket are below.
I appreciate the quick work to correct this. And the OP for bringing to everyone’s attention. This product is a must have for me so much easier to load stuff in the back and easy for my wife to lift the top back up.Reports of rubbing on some IAG EZ-Lift Soft Top Assist Kits
It came to our attention this weekend that some clients have experienced an issue with their EZ-Lift Soft Top Assist Kits. This issue can result in damage to the rear roll bar when the kits are installed. Prior to this weekend we had not seen this issue despite installations on multiple test vehicles and other internal and external testing.
The Problem:
Immediately after being notified of the issue we started to look into possible causes and solutions. We have discovered that there is some variation with the soft top frames and the way they are originally mounted on different vehicles which can cause the body of the EZ-Lift strut to contact the roll bar only when the top is fully lowered and locked in place. We have also discovered that the fabric of the soft top frame can get bunched up as the frame is closing, which pushes the strut into the roll bar. Helping to improve the overall rigidity of the soft top is part of the reason we originally designed the EZ-Lift System. We did not realize how much variation existed vehicle to vehicle. It’s important to understand that the majority of vehicles with the EZ-lift System installed have not experienced this issue. Currently it seems to affect less than ½ of 1% of units sold.
The Solution:
First, we want to apologize to anyone who has experienced this issue. We feel awful that this has happened. We always stand behind our products and will make this right for everyone affected. We are in the process of designing a replacement bracket as well as a change to future struts to drastically reduce the chances of contact. We expect to have the design finished this week and produced by next week. We will be sending a set of replacement brackets to all purchasers of the kit over the next few weeks, regardless of whether you have experienced any issues. Please avoid fully opening the top until you install your replacement brackets. With that in mind we would like to present two options:
Option 1:
If you have installed the product and experienced the rubbing issue we will be happy to provide replacement parts to correct the issue. We will also send a bottle of touch up paint and a new piece of paint protection film for each side of the roll bar. Furthermore, we will issue you a store credit for 25% of your purchase price of the product for your inconvenience.
How to Submit a Claim:
Please use the form below to request your Touch Up Paint and PPF Kit. PLEASE ONLY FILL OUT THE CLAIM FORM IF YOU HAVE EXPERIENCED PAINT DAMAGE. This form will allow us to stay organized and ensure that all clients are taken care of as quickly as possible.
Claim Form
Option 2:
If you would like a refund for your purchase we fully understand and will issue an RMA with a return shipping label and refund your purchase 100% whether or not the product has been installed. If the product caused any damage to your vehicle we will provide you with a bottle of touch up paint as well as a piece of paint protection film to apply to the affected area. Please email [email protected] to request an RMA.
Uh oh…I just uploaded my claim form. I also noticed on my top when putting It back on today the upper brackets are making contact with the frame when the top is all the way down. Will these also be revised?
It's super minor, 10 seconds on a grinder and some paint will fix it. I was not going to bother if new brackets are coming.
Indeed. Proper customer service and worthy of our repeat business.
Can you send a Strut band clamp as well with new brackets. So we can hold strut to replace the mount. Thanks for the quick resolution.Reports of rubbing on some IAG EZ-Lift Soft Top Assist Kits
It came to our attention this weekend that some clients have experienced an issue with their EZ-Lift Soft Top Assist Kits. This issue can result in damage to the rear roll bar when the kits are installed. Prior to this weekend we had not seen this issue despite installations on multiple test vehicles and other internal and external testing.
The Problem:
Immediately after being notified of the issue we started to look into possible causes and solutions. We have discovered that there is some variation with the soft top frames and the way they are originally mounted on different vehicles which can cause the body of the EZ-Lift strut to contact the roll bar only when the top is fully lowered and locked in place. We have also discovered that the fabric of the soft top frame can get bunched up as the frame is closing, which pushes the strut into the roll bar. Helping to improve the overall rigidity of the soft top is part of the reason we originally designed the EZ-Lift System. We did not realize how much variation existed vehicle to vehicle. It’s important to understand that the majority of vehicles with the EZ-lift System installed have not experienced this issue. Currently it seems to affect less than ½ of 1% of units sold.
The Solution:
First, we want to apologize to anyone who has experienced this issue. We feel awful that this has happened. We always stand behind our products and will make this right for everyone affected. We are in the process of designing a replacement bracket as well as a change to future struts to drastically reduce the chances of contact. We expect to have the design finished this week and produced by next week. We will be sending a set of replacement brackets to all purchasers of the kit over the next few weeks, regardless of whether you have experienced any issues. Please avoid fully opening the top until you install your replacement brackets. With that in mind we would like to present two options:
Option 1:
If you have installed the product and experienced the rubbing issue we will be happy to provide replacement parts to correct the issue. We will also send a bottle of touch up paint and a new piece of paint protection film for each side of the roll bar. Furthermore, we will issue you a store credit for 25% of your purchase price of the product for your inconvenience.
How to Submit a Claim:
Please use the form below to request your Touch Up Paint and PPF Kit. PLEASE ONLY FILL OUT THE CLAIM FORM IF YOU HAVE EXPERIENCED PAINT DAMAGE. This form will allow us to stay organized and ensure that all clients are taken care of as quickly as possible.
Claim Form
Option 2:
If you would like a refund for your purchase we fully understand and will issue an RMA with a return shipping label and refund your purchase 100% whether or not the product has been installed. If the product caused any damage to your vehicle we will provide you with a bottle of touch up paint as well as a piece of paint protection film to apply to the affected area. Please email [email protected] to request an RMA.
Yes new brackets should resolve. Thanks for your understanding!
yeah, it’s amazing honestly… seriously some folks are so impatient. The issue was brought up this weekend and here it is Monday (omg) and some folks were saying they were disappointed with them??? Like seriously guys… give them a few days to figure things out before you flame and independent business.
If we have yet to take damage but have them installed how do we go about getting the updated brackets?
IAG stated in their reply on Page 16 that all people who’ve purchased a kit will be sent the upgraded brackets.
Must've missed that
