- First Name
- Cat
- Joined
- Jul 26, 2020
- Threads
- 13
- Messages
- 3,405
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- 8,056
- Location
- Whidbey Island, WA
- Vehicle(s)
- MB500SL, HD Road King Custom
- Your Bronco Model
- Wildtrak
- Thread starter
- #226
What a dismal teflon run-around response, Jim.Cat, Seems likely Ford will fly you to Dearborn for further discussions. Try to clarify the oil overfill situation....I PM'd the Ford forum rep & got this response:
ME:
I'm hoping you can answer an oil question on my 2.7L. Just had my dealer complete an oil change after 1,100 break-in miles. They did the drain & 7-quart add per Ford's spec. I had asked the dealer's tech to also do a dip stick check after completion; he did, and was happy with the reading.
Next day before cranking I did a dipstick check; mine dipstick is stamped FT4E-6750-BF D454A. My reading is right in the middle of the twist - which is quite a bit above the max-fill mark.
Granted there are not a lot of Broncos changing oil yet...but there is quite a dust-up on this forum about it, because everyone is experiencing this same thing. Some opine Ford's statement on 7-quart capacity is wrong; others opine the dipstick itself fails to account for the larger pan Bronco utilizes.
Can you please clarify this situation. Many thanks
FORD: Good afternoon, Jim. We appreciate you reaching back out to about your Bronco’s oil levels. This is a great question for the folks at your local Ford dealership. They are in the best position to assist regarding any technical concerns about your Bronco. You can find a local dealer by using the Dealer Locator tool at the following link: https://owner.ford.com/service/dealer-locator.html. Have a great rest of your day!
Will S Ford Social Media Team
ME: Thanks Will....Dealers are just as confused as forum members. The problem is that Ford has said things that are mutually exclusive (they can't ALL be true):
1. Bronco oil capacity is 7 quarts
2. Don't overfill beyond the 'max' mark on the dipstick
The problem is you/dealer can follow ONE of those instructions - but not BOTH
FORD: You're welcome. I recommend continuing to work with your dealer, as they are truly in the best position to provide you further assistance with your Bronco's oil levels. Thank you for your patience, Jim.
Will S Ford Social Media Team
There has got to be a better way to elevate issues and get better action/feedback.
My goal is to try and establish a communication channel where Bronco6g can work with a Ford Specialized Rep who can interface between Bronco6g Owners and Ford Manufacturing, Quality and Engineering. We can't splatter-gun our issues and communication to them; we need a process that funnels issues to Ford and provides us with a feed-back loop.
Thanks for the detail.
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