🛠 1/3/22 Build Week Group

[Chick]

I feel like an idiot, I can't find the info on the front page about how/where to track CSX transport. Halp please.

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[TowBoater]

Small update... no updates on any of my trackers. Which means someone went to off rodeo without me. Or it's at MAP collecting dust lol. Either way... I don't have it haha. Hopefully I get a call in a little bit and my salesman says.... SURPRISE!!!.

 

[OtisFE]

Was the pizza tracker/ford.com tracker accurate for your delivery date? Mine was built yesterday but it's estimating it won't be at the dealer until 1/30/22 - we are about 6 hours away from the factory via truck.

Pizza tracker had delivery 15 Jan, Bronco arrived on 11 Jan and I picked it up 12 Jan
Backdoor tracker delivery estimate was 9-15 Jan

 

[Alvin Olson]

I feel like an idiot, I can't find the info on the front page about how/where to track CSX transport. Halp please.

If you are going by rail, it’s more complicated…

First you will need the rail car letters and numbers. It is on the visibility report or DORA which is from the dealership. You MAY be able to get it from the SVT people but they seem often in a cranky mood and may tell you to get it from the dealer.

There are two major rail companies.

CSX is everything east of the mississippi
UP is everything west of the mississippi

But they all start out on CSX so once they have it in their system they will follow it all the way.

So, how do you track your truck on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by is given as a courtesy and if we call live personnel we may lose the access and ability to track.

CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update

NS Norfolk Southern
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.

 

[Chick]

If you are going by rail, it’s more complicated…

First you will need the rail car letters and numbers. It is on the visibility report or DORA which is from the dealership. You MAY be able to get it from the SVT people but they seem often in a cranky mood and may tell you to get it from the dealer.

There are two major rail companies.

CSX is everything east of the mississippi
UP is everything west of the mississippi

But they all start out on CSX so once they have it in their system they will follow it all the way.

So, how do you track your truck on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by is given as a courtesy and if we call live personnel we may lose the access and ability to track.

CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update

NS Norfolk Southern
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.

Thank you. Sorry for making you repeat it and every one else see it because I know it's in this thread a bunch of times somewhere. For some reason I was under the assumption that you could track it online and didn't have to call. I'll call right now and see what's up.

 

[Panmort]

I'm finally showing Built on the backdoor tracker with a code of GRTA! Pizza Tracker is still "in production."

You were a couple hundred spots ahead of me, maybe mine will pop soon!

 

[knownhuman]

Please be so kind as to allow me a moment of cynicism…

I’m struggling to understand how I can track a $10 item from Amazon from order to pick to ship to delivery at my doorstep… sometimes with a picture of it on my porch… and they do this with millions of items customers and deliveries per day…however Ford produces a few thousand products a day valued in the tens of thousands… delivers to distributors not individual homes and tracking is haphazard at best…

cynicism over… thank you for your patience … phew… I feel better now

Oh, that's due to scale. Amazon ships more things in an hour than Ford does in a year. Amazon's product team has a reason to get their tracking bulletproof. Ford? Not so much.

 

[Chick]

I feel dumb, my railcar number is TTGX853968
What are the initials they are asking for on the phone?

 

[Jazer]

I feel dumb, my railcar number is TTGX853968
What are the initials they are asking for on the phone?

You are not dumb, you are paving the way for me to know what to do too.... lol

 

[Chick]

You are not dumb, you are paving the way for me to know what to do too.... lol

Haha lol it makes me feel better that I'm not the only one not fully grasping this.

 

[iwantabasebronco]

So- WS: 1/7 blend, Tracker "In production 1/10/22", est. delivery 2/3/22, no build email, dealer has no updates.... Am I in production purgatory or what? 4D Base w 2.7.

 

[Jazer]

I texted my dealer gm asking for the rail car info -he's totally going to think im a wacko now.

 

[Alvin Olson]

I feel dumb, my railcar number is TTGX853968
What are the initials they are asking for on the phone?

OK so here is the drill, as I know it today.

Call CSX @
1-800-235-2352
Select Option 1

Enter 81814192

Enter 853968

Enter ##

This should result in an update.

Rinse and repeat until clean.

 

[Panmort]

So- WS: 1/7 blend, Tracker "In production 1/10/22", est. delivery 2/3/22, no build email, dealer has no updates.... Am I in production purgatory or what? 4D Base w 2.7.

Yup, you're in purgatory with a number of us.

 

[MConn]

I haven't, might have to do a direct deposit into an account and I'm not interested in doing that.

So there is not a direct deposit needed for the account, but there is a list of organizations you need to be affiliated with to join the credit union.

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