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Skidog

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Iā€™m having trouble finding and tracking mine. Going to Calif. any ideas?
Oh by the way, Happy Sundayā˜€
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TxBadlands

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Did your dealer give you the actual train car number they can see on the DORA?
He wouldnā€™t give it to me, so I got someone on here to find it for me since they knew how. Itā€™s TTGX987562
 

abdickson70

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He wouldnā€™t give it to me, so I got someone on here to find it for me since they knew how. Itā€™s TTGX987562
So, that must be the wrong car because the system shows it is empty and in storage in Kansas since October. No bueno! I would try someone else at your dealer for the Car Number. Sorry!
 

abdickson70

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Iā€™m having trouble finding and tracking mine. Going to Calif. any ideas?
Oh by the way, Happy Sundayā˜€
Just this:


And lastly to see if itā€™s scheduled on the Convoy (Truck not Rail) to your Dealer!
https://palsapp.com

If you are going by rail, itā€™s more complicatedā€¦

First you will need the rail car letters and numbers. It is on the visibility report or DORA which is from the dealership. You MAY be able to get it from the SVT people but they seem often in a cranky mood and may tell you to get it from the dealer.

There are two major rail companies.

CSX is everything east of the mississippi
UP is everything west of the mississippi

But they all start out on CSX so once they have it in their system they will follow it all the way.

So, how do you track your truck on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by is given as a courtesy and if we call live personnel we may lose the access and ability to track.

CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update

NS Norfolk Southern
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.

Please let me know if there are any others and I'll add. That way it'll all be in one place!
Or maybe make it a sticky.
 

TxBadlands

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So, that must be the wrong car because the system shows it is empty and in storage in Kansas since October. No bueno! I would try someone else at your dealer for the Car Number. Sorry!
Sorry fumble fingers TTGX987552
 

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Skidog

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He wouldnā€™t give it to me, so I got someone on here to find it for me since they knew how. Itā€™s TTGX987562
Yep I tried and they couldnā€™t find anything with my vin and my order number.
 
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TxBadlands

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No worries...system says it left towards Chicago today with not ETA. Did not say where it left from but it is at least on the move!
Thank you!! Who did you call? CSX?
 

Skidog

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Just this:


And lastly to see if itā€™s scheduled on the Convoy (Truck not Rail) to your Dealer!
https://palsapp.com

If you are going by rail, itā€™s more complicatedā€¦

First you will need the rail car letters and numbers. It is on the visibility report or DORA which is from the dealership. You MAY be able to get it from the SVT people but they seem often in a cranky mood and may tell you to get it from the dealer.

There are two major rail companies.

CSX is everything east of the mississippi
UP is everything west of the mississippi

But they all start out on CSX so once they have it in their system they will follow it all the way.

So, how do you track your truck on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by is given as a courtesy and if we call live personnel we may lose the access and ability to track.

CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update

NS Norfolk Southern
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.

Please let me know if there are any others and I'll add. That way it'll all be in one place!
Or maybe make it a sticky.
Yes and thank you. Im going by Rail. Im unable to get my TX#.
 

abdickson70

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Thank you!! Who did you call? CSX?
Called CSX but you don't need to speak to a live agent. Just use the phone system - hit 1 when they ask you what info you are looking for and then you need to type in your rail car #. They ask for the initials first, TTGX but you would have to type in 81814192, or you could try saying it but it never understands TTGX. Then they ask for car #, so 987552. Then you say done when prompted and then they will give you the update. Happy tracking!

CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.
 
Last edited:

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TxBadlands

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Called CSX but you don't need to speak to a live agent. Just use the phone system - hit 1 when they ask you what info you are looking for and then you need to type in your rail car #. They ask for the initials first, TTGX but you would have to type in 81814192, or you could try saying it but it never understands TTGX. Then they ask for car #, so 987552. Then you say done when prompted and then they will give you the update. Happy tracking!

CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.
That was my issue too. It didnā€™t understand me. Can I ask where the 81814192# came from?
 

SPITmadFIRE

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That was my issue too. It didnā€™t understand me. Can I ask where the 81814192# came from?
the formula for converting your rail car initials to numbers is based on the letters shown on a phoneā€™s keypad. The way to do this is somewhat clunky but each letter becomes two numbers: the first number is the number shown on the keypad for a given letter. The second number is the index (position) of that letter on the number on the phone keypad. Think of it like T9 texting if you remember that ā€” for example, if the initials were ABCD, you would punch in 21 22 23 31

TTGX therefore becomes 81 81 41 92
 

ASlaugh

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I'm on the move. I made it to Cincinnati as of noon on the 4th.
Same with mine. Walbridge for 4 days, and now in Cincinnati for one day and counting. :cautious:
 

ASlaugh

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No worries...system says it left towards Chicago today with not ETA. Did not say where it left from but it is at least on the move!
Union Pacific has that it left Garrett, IN at 09:18 this morning. ETA destination 12/12 08:00.
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