12" Touch screen issue - faded / washed out in the right lower corner

[RickDeckard]

Fading or washed out in the right lower corner. Anyone else have this issue? I have an appointment at the dealership 8/26. Hope is doesn't get worse.

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[Ford Motor Company]

Fading or washed out in the right lower corner. Anyone else have this issue? I have an appointment at the dealership 8/26. Hope is doesn't get worse.

Good morning! Could you send over a private message with your VIN and the name and location of your dealer so that I can look into this screen concern for you? Thank you!

 

[R.A.N.M.J.]

Fading or washed out in the right lower corner. Anyone else have this issue? I have an appointment at the dealership 8/26. Hope is doesn't get worse.

EDIT: Didn't see that @Ford Motor Company had responded. Looks like you're in good shape. I'll leave my post for posterity.

That, unfortunately, is a power connection failure in the 300-350 vertical pixel lines. Likely a failed capacitor or impact damage to the substructure. It's going to go completely black from that point downward at some point in the near future.

First, to help it stay semi-functional, do NOT touch it. Don't put any pressure on it. Don't clean it. Try not to look at it with a disparaging gaze...

Second, it's a warrantied item. Call your dealership and have them order the replacement asap bring it in and tell them you've got a defective screen that needs to be replaced. The wait on these is pretty long, sorry to say.

Best of luck, man! I hate this happened to you. The screen is nearly vital in this type of vehicle.

 

[RickDeckard]

EDIT: Didn't see that @Ford Motor Company had responded. Looks like you're in good shape. I'll leave my post for posterity.

That, unfortunately, is a power connection failure in the 300-350 vertical pixel lines. Likely a failed capacitor or impact damage to the substructure. It's going to go completely black from that point downward at some point in the near future.

First, to help it stay semi-functional, do NOT touch it. Don't put any pressure on it. Don't clean it. Try not to look at it with a disparaging gaze...

Second, it's a warrantied item. Call your dealership and have them order the replacement asap bring it in and tell them you've got a defective screen that needs to be replaced. The wait on these is pretty long, sorry to say.

Best of luck, man! I hate this happened to you. The screen is nearly vital in this type of vehicle.

Thanks. I really appreciate your input.

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