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AZ_Liberty

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X Plan was never approved for the Bronco. Some dealers offered a similar discount but it was on their own, not through Ford.
That's not what he is talking about. Ford discontinued X-plan for stock holders completely several months ago. About the only easy way left to get X-plan is to join the Mustang Club of America. (still can't use it on Bronco, Maverick, Mach-E, or Lightning though)
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Zach@Granger

Zach@Granger

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@Zach@Granger While talking with Samantha through email over confirming my newly scheduled order she stated she can't get the private offer information for me until my bronco comes in. I simply want to make sure I am not in this situation as others are. I would just like my certificate #'s and dollar amounts. Who can I contact to get that information?
Send me a pm with your address and information and I can try to validate it for you.
 

Bestdayever

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Did this this morning. I got right through and had cert. number in 5 minutes .


800-392-3673

I called this both times. First time nothing was accomplished, but this morning I succeeded! When the automated system came on all I said was "Marketing", then it asked which vehicle, "Bronco". I got a live human at that point after a short wait and just stated I wanted to get my certificate number.
 

SpringBreak98

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Called Ford Marketing today and was told they could not find any certificate numbers. Jul 2020 reservation, arrived August 2022. Never changed my order and converted to a 22 order well before the deadline and it wasn't applied at time of purchase. Kind of ill right now.
 

Wester54

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Is there a way we can check our cert number to verify value without bogging down Granger? got my number today but Ford couldnt provide the value?
 

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BigFootie

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Is there a way we can check our cert number to verify value without bogging down Granger? got my number today but Ford couldnt provide the value?
Ford told me yesterday to try calling them back in a few weeks. They were able to give me the value but it was way low and had expired. You would have thought by this time they would have this down pat.
 

CPL_Rabbit

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Is there a way we can check our cert number to verify value without bogging down Granger? got my number today but Ford couldnt provide the value?
Call the same Ford number, and hope you get someone else. 800-392-3673
If they can see the cert#, I find it odd that they couldn't see the value.
 

ARKBronco

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Ford told me yesterday to try calling them back in a few weeks. They were able to give me the value but it was way low and had expired. You would have thought by this time they would have this down pat.
On another thread, this person stated they could look up the certificate info if you’d send them a private message. I got my information from them.
Ford Bronco $2500 Order Incentive, 2023 Allocation & More News - Granger Ford 6E84FDC3-FE97-48AB-99C0-71AC40702CED
 

BigHoof

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On another thread, this person stated they could look up the certificate info if you’d send them a private message. I got my information from them.
6E84FDC3-FE97-48AB-99C0-71AC40702CED.png
Pretty sad that you have to ask another dealer to look something up instead of the selling dealer. They are probably busy too.

That said, try Marketing again. They do have the info. I got it from them.
 

TroutTrooper

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Finally succeeded getting my cert number! If you have had ANY changes in your personal info since you reserved, ask them to search with your original info. Nothing was showing for my current address but when I asked the rep to search with my old zip code it came right up.
 

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sm_cc_03

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Ford Marketing found my Transition Private Offer but no Order Modification Private Offer. My order was modified to remove Sas/Lux from my 2 door badlands build on 1/18. It would be highly annoying if Ford now uses this language to exclude me:

Select customers with a 2023 unscheduled Bronco order that have Molded-In Color Hardtop (excludes two-door orders), Sasquatch Package, and/or Lux Package as of January 18, 2023, excluding a Heritage, Heritage Limited, Everglades, and Raptor are eligible to claim this offer.

source
 

CPL_Rabbit

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AaronTV

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I called Ford and discovered there's no trace of my '23 cert. I'm a July 15th, 2020 reservation, scheduled for production the week of 2/10.

While I'm disappointed for now, I can say the customer service rep was very friendly and eager to be helpful. She checked a couple of different things to see if she could find it. All that was showing was a '22 private offer for $750.

We'll see what unfolds between now and the Bronco's arrival at Granger.
 

frostyjake

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I called Ford and discovered there's no trace of my '23 cert. I'm a July 15th, 2020 reservation, scheduled for production the week of 2/10.

While I'm disappointed for now, I can say the customer service rep was very friendly and eager to be helpful. She checked a couple of different things to see if she could find it. All that was showing was a '22 private offer for $750.

We'll see what unfolds between now and the Bronco's arrival at Granger.
I tried Ford marketing again today and had the same experience. I provided my info, even my VIN, and they were only able to find an $800 certificate that expired in December.

I called and spoke with Samantha afterwards. Granger is aware of the issues and they are trying to do what they can from their end.

I would recommend emailing Granger and letting them know your situation. The more customers contact Granger, the more ammunition they have to say there is a problem with Ford's system.
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