Hi there! This definitely doesn’t sound like the experience we want you to be having– If you'd like to, go ahead and send a message to us with your VIN/Order number. I’d be happy to look into this for you. Thanks!
Sponsored
Sponsored
Hi there! This definitely doesn’t sound like the experience we want you to be having– If you'd like to, go ahead and send a message to us with your VIN/Order number. I’d be happy to look into this for you. Thanks!
They are lying or don’t know what you are talking about. Don’t use the terms DORA or WBDO just tell them you want a copy/print out of your order summary sheet with all the line items and price. Tell them to sign it while they’re at it.
Last edited:
- First Name
- Ron
- Joined
- Aug 12, 2021
- Threads
- 8
- Messages
- 1,799
- Reaction score
- 3,332
- Location
- Mount Sinai, NY (Long Island)
- Vehicle(s)
- 2009 Dodge Challenger, 2007 FLHTC "Classic"
- Your Bronco Model
- Wildtrak
Dealing with my Dealer - while not altogether bad - has been spotty at best. After months of seeing only my original 'Base' reservation on the Ford site, I called Ford Customer Support and a very pleasant person on the other end assured me that my order was for the Wildtrak I (now) wanted, in the right color and options. She even said that since I was an early reservation (7/14/20), odds were good that I would get positive news soon about a Build Date. Since then, I've gotten a Build Date & VIN - further confirming the order.
Make that phone call, it will clear up a LOT of the nagging doubts you're probably having. It made a world of difference in my anxiety level.
Make that phone call, it will clear up a LOT of the nagging doubts you're probably having. It made a world of difference in my anxiety level.
I converted my 2021 order to a 2022 with some minor changes including change of color. Update was done at dealership on 10/15. Like you, I was anxious as to why I had received no communication from Ford. This morning (11/2), I woke up to an email from Ford stating my order had been updated. When I logged in to my ford account, the picture of the build showing my new color was there.
Good to know. A Ford Rep saw my above comment and reached out to me to assist. They forwarded me to the SUV Team. That Team got back to me yesterday and said they cannot help me and told me to call the Bronco Team for help, gave me their number. I sent back an email saying I called that number twice, sat on hold for an hour and was disconnected. Called a third time and left a message.....no return call. Passing the buck. I can't believe a billion dollar company with all their computers and tracking abilities cannot even confirm that my 2022 re-order was processed and in their system. I was polite and asked that they send my email up the chain to a Manager. I find it very hard to believe that they cannot confirm my order. I have read a few cases where someone's order was messed up and left out of the system. I don't need that to happen, it's been 16 months waiting already and they are scheduling 2022 builds as we speak.
@Ford Motor Company
Sponsored
Good luck! I feel your pain! I’ve always been a big Ford fan, but this whole experience has been so disappointing. Sadly, I have a late reservation (January) because I didn’t realize how important that date would be.
Sponsored
