American Adventure Labs Drawer - Damaged Delivery

[masshole]

Posting here to get some feedback, see if anyone else had this issue and how AAL handle it.

I ordered the AAL P.A.C.S. Drawer recently and installed it yesterday with giddy excitement. Its well made, and exactly what I wanted to increase storage space and address my OCD about having everything I need be where it should be. Install was pretty easy, until I tried to re-install the drawer when I had nearly completed putting everything in my rig. It was very difficult to get the drawer in, but eventually I did.

Standing back to gawk at my new add on, I realized the issue. The drawer had been damaged during transit. Clearly some buffoon in the delivery process dropped the box and bent the hell out of the drawer face. However, the real problem seems to be that the passenger's side rail had also been damaged, causing the whole system to be racked in a manner that the drawer does not stay in there tightly.

Its functional, but not right. The drawer has far too much wiggle to it now and it moves around quite a bit while just driving on the road, never mind the trails.

After spending nearly $500 on shipping, I think I should have gotten more. Clearly, I should have carefully checked the delivery before installing but to my excited eyes its seemed fine.

Passenger side rail causing the racking:

Driver's side drawer face damage:

Any thought?

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[Beachin 74]

After spending nearly $500 on shipping, I think I should have gotten more.

$500 to ship it? Where did it come from?
That looks pretty bad, I think I would send it back. On their dime.

 

[cr117]

Yeah, reach out to AAL. If you’re paying that much everything should work flawlessly.

 

[ScottyC]

You didn't see that while installing it?? Were you putting it in at night?

 

[ElDuderino]

I would say this is on whoever delivered it. I’m assuming UPS. You should be able to file a claim with them.

i recently got a large order in from AAL. They forgot a few things, and sent some incorrect parts. It took 2 weeks of me bugging them, but they made it right.

Was your order wrapped up in that foam filler? I’m surprised you didn’t notice it on install. The stuff they make it pretty dang sturdy, it had to have taken some force to bend it like that.

 

[Rydfree]

I'm sorry but you're really not OCD if you did not notice all that when unpacking and certainly not if you had it all put together. You give people with OCD a bad name ,lol.

 

[masshole]

$500 to ship it? Where did it come from?
That looks pretty bad, I think I would send it back. On their dime.

AAL is in Utah and I'm in Mass. But the packaging was pretty well done.

 

[masshole]

I would say this is on whoever delivered it. I’m assuming UPS. You should be able to file a claim with them.

i recently got a large order in from AAL. They forgot a few things, and sent some incorrect parts. It took 2 weeks of me bugging them, but they made it right.

Was your order wrapped up in that foam filler? I’m surprised you didn’t notice it on install. The stuff they make it pretty dang sturdy, it had to have taken some force to bend it like that.

Yeah, when I saw that foam I was certain it was good. Just so damn excited to get it in the rig. But your right, it would have had to fallen off the truck.

 

[Sloth]

Shipping damage happens. Id first reach out to AAL and give them an opportunity to resolve the issue. Post back afterwards and share how things got resolved.

 

[TerryB]

Do you still have the box and packing It was shipped In? It would have to be damaged for that to happen, and you’ll need proof if you have any hope of a successful claim. In any case I would file a claim with the shipping company (lots of photographs). You can call AAL, but don’t expect much.
The manufacturer has no responsibility for shipping damage. It is incumbent on the buyer to catch shipping damage at the time of receipt.
A lesson for everyone, inspect shipping containers upon receipt and photograph any damage to the container before opening.

 

[Gettyup]

I would call AAL and send an email with pictures. My dealings the AAL have been very pleasant and they have been nothing but remarkable.

 

[masshole]

Do you still have the box and packing It was shipped In? It would have to be damaged for that to happen, and you’ll need proof if you have any hope of a successful claim. In any case I would file a claim with the shipping company (lots of photographs). You can call AAL, but don’t expect much.
The manufacturer has no responsibility for shipping damage. It is incumbent on the buyer to catch shipping damage at the time of receipt.
A lesson for everyone, inspect shipping containers upon receipt and photograph any damage to the container before opening.

I would definitely agree. I'll reach out to AAL and hope they have experience with this. Appreciate the advice.

 

[KABQ]

As others have said, contact the shipper and AAL. You may have difficulty filing a claim with the shipper if you already opened the box without taking pictures (don't mention that it's already installed). AAL has no obligation to fix it since they didn't damage it, but it's worth a shot. Honestly at this point it might be easier to fix it than to fight it.

 

[Footer]

I believe AAL (as shipper) can/should file the claim instead of you, I'd call them and see if they can help.

And I can understand your excitement, damn nice drawer !

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