Another Dead Sync System

[ASlaugh]

It has been 6 weeks now without a sound system, NAV, cameras, and dead charging ports all due to a bad APIM (SYNC) module.
Yes, I tried the reset trick and disconnected the battery multiple times to try a reset while waiting the 9 days that it took for my dealer appointment. After a day of disassembly, they told me that a new APIM unit was needed and that they had some due in in a couple of days. That was 4 weeks ago and all they can tell me is that the system shows the APIM units are no longer on "backorder" and now show "on order." Whatever that means.

To pour salt in the wound, I keep getting my notice to renew my NAV system as it is about to expire. Well Ford, why would I pay to maintain something that I can't even see.

I wasn't going to post this until I saw that others are having the same or similar issues.

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[Ford Motor Company]

It has been 6 weeks now without a sound system, NAV, cameras, and dead charging ports all due to a bad APIM (SYNC) module.
Yes, I tried the reset trick and disconnected the battery multiple times to try a reset while waiting the 9 days that it took for my dealer appointment. After a day of disassembly, they told me that a new APIM unit was needed and that they had some due in in a couple of days. That was 4 weeks ago and all they can tell me is that the system shows the APIM units are no longer on "backorder" and now show "on order." Whatever that means.

To pour salt in the wound, I keep getting my notice to renew my NAV system as it is about to expire. Well Ford, why would I pay to maintain something that I can't even see.

I wasn't going to post this until I saw that others are having the same or similar issues.

Good morning. Would you please send over a private message with your VIN and the name/location of your local Ford dealer? I would like to see what I can do to assist with your Bronco's APIM.

 

[ASlaugh]

Well, after being optimistic that the Ford support team would come through and help my dealer fix my Bronco, I am told no such luck.
The APIM module is not available and they ever admit that they cannot even give me a forecast.
No radio, NAV, charge ports, cameras or hands free phone capabilites for who knows how long. Really sucks Ford!

 

[Drex]

free nav for life would be a nice gesture for your trouble. Once fixed, obviously.

 

[Carolina Jim]

Well, after being optimistic that the Ford support team would come through and help my dealer fix my Bronco, I am told no such luck.

Too many things can go wrong with today's vehicles...and when they do, its often a pain in the ass for months & months. Manufacturers have totally lost sight of how important 'reliability' is to most owners.

Some vehicle manufacturer is gonna go 'back to basics' and make a $bazillion with zero frilly shit

 

[tgalietti]

I am in a similar situation. I took delivery in December of my 2021 after a 6 month wait and have been without a working sync system for a month now. Car has been in the dealership for almost two weeks, the latest they told me was Ford is not only waiting on replacement APIMS, but now is having a coding and software issue to get them working properly.

 

[mpeugeot]

Good morning. Would you please send over a private message with your VIN and the name/location of your local Ford dealer? I would like to see what I can do to assist with your Bronco's APIM.

So @Ford Motor Company , what's going on, why can't people get their modules replaced? We all know that this was just virtue signaling in hopes that Ford won't lose face.

 

[Kcmiller]

Great question....no one from Ford can provide any details or clarity on when we can expect to get replacement parts.

 

[ASlaugh]

Out of the blue, my dealer called with the good news that they received an APIM module and I am schedule for installation on Tuesday! It doesn't seem like my dealer and @Ford Motor Company are on the same page with the information.

Hoping for the best on Tuesday!

 

[projectbadlands]

I used to write service for ford before and have since switched to Chevy and now at land rover. I can tell you almost everything is in backorder with every manufacturer. Both OE and aftermarket. Ive had vehicles down for over 90 days waiting for parts to come in. Its getting harder by the day to get parts. Recently we ran out of oil filters and they were on backorder. I couldn't even get a fram, or Mobil, or wix filter as absolutely no one had them. I had to turn away oil changes for 3 days until my parts department found a batch to keep up going until the order arrived.

Its a tough time being a service advisor nowadays.

 

[Kcmiller]

Same....dealer called and supposedly they have a new APIM. Dropped it off this morning. Hoping for the best.

 

[ASlaugh]

Success! My dealer came through after installing and programming the new sync unit.

Took 7 weeks.

 

[Kcmiller]

Dealer installed new APIM yesterday....all good!

 

[equitasforall]

Some vehicle manufacturer is gonna go 'back to basics' and make a $bazillion with zero frilly shit

My 2020 Tacoma TRD Sport is the perfect example. Naturally aspirated V6. Simple automatic. Manual temp/fan controls. No heated seats or rear window defrost. No blind spot monitoring etc. The thing runs like a champ and will probably outlive me.

But given a choice, the Bronco gets driven every chance I get. It’s just too damn fun!

 

[flip]

I can confirm Ford is having major issues with coding ON THEIR END for module programming and updates to the point many techs are refusing to do them until Ford gets it fixed. Had one yesterday that has a minor cluster graphics problem a software update might fix but concerned it could turn into a 10+ hour deal and brick other modules.

My advice to everyone is wait on non-critical systems work until we get word from Ford they've resolved these issues. Something that should take an hour or less is turning into a 2 day ordeal tech hotline isn't able to help with. Not sure if this is strictly a Ford server/coding problem or conflicts with OTA updates, regardless, it's a freaking mess right now.

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