OP
OP
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- #31
thats been my experience too.... wait on phone for hours and i gave up... will try twitter..
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Another story of getting screwed by dealership(s)
- Thread starter Kamikazi_bronco
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Try contacting through the FordPass app. You might get someone to call you!
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Yes! I've been saying this for a while. Being as it is in the common interest of all users here, it seems 6G forum heads could help facilitate this.
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add woodbridge ford in nj to that list. I'm trying to switch delivery of my vehicle to a more ethical dealer.
This morning got an email from Google . .
- about my
1-Star Review of DCH Ford of Eatontown - for charging $10k ADM -
Google says it's my 'most helpful review' w 30 Likes
- about my
1-Star Review of DCH Ford of Eatontown - for charging $10k ADM -Google says it's my 'most helpful review' w 30 Likes
Same here. If you have any luck doing that please let us know.
I've been trying to find a way to switch delivery - my vehicle is READY FOR PRODUCTION but it hasn't hit the line yet. Keep trying to get Ford to help but so far they haven't been able to do anything. Really bad way to treat customers. Especially when you send emails out like "YOUR BRONCO IS ORDERED"
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same here. mines being built fri/sat. I tried the transfer route but it cant be done once scheduled for production. I'm working on getting in touch with the regional mgrs that over see the dealerships.
if you don't have a prod date then you can change it. Call Flemington Ford, they may be able to help with that.
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Will do thanks - is there anyone there at Flemington Ford that you think could be helpful? Keep us posted on any names with the regionals as well, I'm really eager to communicate with someone that can help.
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Mike Barone at Flemington 908 782 3673. He's their "bronco guy"
OP
OP
- Thread starter
- #43
biting my nails... hope this works out for us...
OP
OP
- Thread starter
- #44
Finally was able to reach a customer service representative after days and hours of calling/hold. The outcome of the conversation though was very frustrating. Paraphrasing the conversation
Q - Dealership is planning to charge 15+ ADM, is there anything you can help me with?
A - No, its left to dealership to decide the final price. we cant control them
Q - Can i change the priority or spec of my order?
A - No, since its already scheduled for build, no change can be made
Q - can i change to a different dealership?
A - Yes, its your car, so you can ask your current dealer to transfer to another dealer?
Q - Are you sure, why would the dealer transfer it to someone, when they dont want to work with me on the price?
A - Its your car, dealer has to transfer the car if you ask. Dealer cannot say no
Q - What if dealer says no, how can you enforce them to comply?
A - We have no control over them. they have to do it. (shaking my head in disbelief)
Q - why would they transfer it to another dealer when they dont want to negotiate on the price?
A - they have to! (losing my cool by now)
Q - okay, how about canceling the order?
A - absolutely, you can ask the dealer to cancel your order. and they will refund the $100.
Q - what happens to the car if i cancel?
A - dealer will still get it.
At this point, i politely said thank you and ended the call.
Q - Dealership is planning to charge 15+ ADM, is there anything you can help me with?
A - No, its left to dealership to decide the final price. we cant control them
Q - Can i change the priority or spec of my order?
A - No, since its already scheduled for build, no change can be made
Q - can i change to a different dealership?
A - Yes, its your car, so you can ask your current dealer to transfer to another dealer?
Q - Are you sure, why would the dealer transfer it to someone, when they dont want to work with me on the price?
A - Its your car, dealer has to transfer the car if you ask. Dealer cannot say no
Q - What if dealer says no, how can you enforce them to comply?
A - We have no control over them. they have to do it. (shaking my head in disbelief)
Q - why would they transfer it to another dealer when they dont want to negotiate on the price?
A - they have to! (losing my cool by now)
Q - okay, how about canceling the order?
A - absolutely, you can ask the dealer to cancel your order. and they will refund the $100.
Q - what happens to the car if i cancel?
A - dealer will still get it.
At this point, i politely said thank you and ended the call.
You should have asked to have a conference call with your dealership and the Ford when they were on the line. Let them know you are on with the Ford rep and tell them that you want to transfer to another dealership. Then let that dealership tell Ford no, allowing Ford to inform the dealership that they have no choice on the transfer.
You can also request a printout of the conversation, which they will email you to take to the dealership.
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