Really appreciate hearing from you and @flip about the reality of the situation dealers face. Thank you... this kind of discussion is far more valuable than the @Ford Motor Company Humabot.
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Really appreciate hearing from you and @flip about the reality of the situation dealers face. Thank you... this kind of discussion is far more valuable than the @Ford Motor Company Humabot.
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Check his profile he started a thread about how it happened. We were on the Rubicon trail when it happened.There is a story missing somewhere there
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The Rubicon was just the final straw for his steering rack.There is a story missing somewhere there
I think Ford's problem is they needed to define off-road abuse better (for the dealers).
Someone takes a fire road or a 2/3 rated trail and gets some mud on their Bronco, that should not be used as a reason to deny warranty.
It almost seems like, if you take your Bronco to a dealer and they can find any dirt on it, they want to deny you.
Unfortunate.
The more I see & hear, the less it has me wanting to get the extended warranty since I have already voided my front axle & steering rack & no doubt suspension warranty if there ever was one that would have been honored
The top tier extended warranty does not seem to cover the thing I am most concerned about, the 12" screen & all the infotainment stuff. The engine warranty is covered by Penzoil for most of what the extended warranty would have covered if it's an oiling issue. It's not a daily driver so if / when it fails, it can sit until I fix it or pay Ford to fix it. Sponsored
Unfortunate.
The more I see & hear, the less it has me wanting to get the extended warranty since I have already voided my front axle & steering rack & no doubt suspension warranty if there ever was one that would have been honored
I decided against the extended warranty for my Bronco. It's not a daily driver, so the the standard warranty will go full term. I'm changing a lot of stuff and obviously treating it rough at times, so I figure the extended warranty would be a waste of money. I'm not against extended warranties, but doubt it would pay for itself on the Bronco for my use.
Yep, It would be a shame to be denied after spending the coin. Heck I took it in to the local Ford dealership for an alignment because people were stating some shops didn't / couldn't get the specs. They mentioned a warranty issue with my sway bar links, which I corrected once a wrench I was waiting for showed up. I waited over 2 hours to be told they couldn't do it because it didn't fit on the rack. Recommended I go to the shop I originally planned anyway
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It's not like the new Bronco was designed to go off road or Ford is promoting it as an off road vehicle...
I think it's on page 2 of the Bronco manual where Ford states "in the event or necessity to take your vehicle off road, take a Jeep Wrangler or any warranty work will be denied"
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Wait...what? Sure I want the running gear covered, But my biggest concern is all the electronics in the Bronco because we know the Bronco comes with gremlins.
So none of the ESP cover the electronics?
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And how does Jeep handle its warranty claims?
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One comment I'd like to add. I don't agree with upper management using CSI or survey scores as a factor in pay plans unless it's tied to an incentive over and above a fair base pay plan. The idea that an advisor/SM/WA/SD has a lot of influence, outside of coaching the customer on how to rate the visit, isn't a good way to measure yourself. As a dealer, you already know if your people are trained, coached, counseled well and if they're doing their jobs well. With Ford constantly changing what they consider important (new for '23, "did your dealer offer you pick up and delivery/mobile service?) enough to withhold reimbursement, who loses if the dealer isn't equipped or capable of doing it? How would this be the advisors fault?
If you have a crappy advisor, you already know it and a survey isn't going to influence their attitude or view of their job. Most of them won't last long, especially if they piss customers off on a daily basis. In this particular situation with the axle, if a warranty claim was submitted to Ford for diag. instead of the customer, a survey would likely be sent. Even if the advisor handled this as professionally as anyone could, would the customer give the advisor good grades or mark extremely dissatisfied on every question because they see this as showing their displeasure with Ford Motor Company? Back in the day when Ford started surveying, I could see some reason to maybe link some bonus to good surveys. When pay plans started carrying more weight to survey returns and scores, advisors started coaching customers how to fill them out and even to bring them back the dealers unmarked for a "free" oil change. The point in this day and age, especially after all of the issues Ford is having, it's not fair or just to tie compensation to these. Just my opinion, feel free to agree or disagree.
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Why would this matter? Let's say, for the sake of argument that Jeep is worse than Ford in handling warranty claims and is the laughingstock of the off-roading world, would this make you feel better? Would this give Ford the right to tell customers to go pound sand and tell the customer his bent axle is not covered by the warranty because there is slight curb rash in one wheel? Would Jeep being good or bad change the fact that Ford tells someone that their hard top is cracking and is not covered because the customer waxed the top?
Would Jeep change this reality? Ford has admitted they have quality issues, they even hired some quality guru B.S. guy that I think is revolutionizing with the logic of "if we deny all warranty claims, we have no more quality problems! Genius!
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Premium care covers the radio…. If I’m reading my contract correctly
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Because they have years of managing off-road warranty claims. Since there are enough Jeep people here they can hopefully provide some insights.
Or there are people like you who just shout at the clouds.
It looks like Ford may be helping you out with this. This is a tough one, obviously the dealer or Ford can't fix everything that comes in damaged especially on an off road vehicle. Off roading isn't the only way to damage an axle, I slid on ice and hit a curve with my sedan and it bent the control arms. I would think the rear solid axle would take a lot of abuse however.
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