Carplay Display Corruption

[calcutta]

Tonight I took the Bronco (had it since Thursday / 400 miles on it) on the first roadtrip of a little over 4 hours.

I was using Apple Maps for directions via wireless Carplay but at about the 100 mile mark, the display became totally corrupted.

Tapping App Icons _seemed_ to still work, but hard to tell. Using the tuner to change Sirius stations and then tapping the displayed banner allowed me to get back to Sync where everything still worked/looked fine. The audio directions from Apple Maps kept working as did the small next turn visual cue in the instrument display.

I pulled over and tried to disconnect Carplay from the iPhone but it never disconnected. Turned the truck off and restarted and Carplay connects before I can stop it and the display is still messed up.

Anybody seen this or know a fix or some way to reset the Carplay display system? In the morning I’ll “forget” the Sync system from the phone and try to connect anew but I don’t have any other ideas…

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[TheKim]

Try restarting the phone, as well as the entire vehicle. If issues persist, take it in to you dealer.

 

[Lilj4425]

It’s the government. Probably that Eagle Eye device like in the movie.

They’re probably reading my post right now. Hello NSA. Gophers rule.

 

[1stCar76Bronco]

I’ve had some issues with my system locking up and you can’t do anything, can’t even turn it off. It’s happen three times so far and seems to be when I try to switch sources and it locks on a SiriusXM station.

 

[calcutta]

Try restarting the phone, as well as the entire vehicle. If issues persist, take it in to you dealer.

Wow, either restarting the phone and/or letting the truck sit turned off for half an hour did the trick. Nice call Now to see if it returns…

 

[fschael]

Try to do a hard reset to sync 4.

Follow the steps on this link. It should work after doing this.

https://www.ford.com/support/how-tos/sync/sync-4/how-do-i-perform-a-master-reset-with-sync-4/

 

[Lab00Rat]

How hot did your phone get?
I've seen lesser corruption on other vehicles, and I put the phone in front of a vent to reduce the error. Not saying it's the same, just maybe.

 

[J.C.]

I had a similar problem after less than 12 hours of owning the vehicle. It turns out it was the APIM (computer that controls the accessory modules and Sync 4). The problem turns out to be a software glitch that is actually 'bricking' the APIM itself. When this happens, the entire APIM has to be replaced. Problem right now...they are NOT shipping out a new APIM until they get new software. Supposedly the software update was supposed to go out to the two suppliers of this APIM yesterday (12/12) (weird that it is on a Sunday) but after the software update they are supposed to be able to ship out new APIM to fix mine. Checked today though (12/13) and they still do not have a status on when they can ship out an APIM. Only was told they have 200 that need to be shipped and no ETA was available on mine till possibly later this week.

So there you have it. I have had my Bronco less than one day and it has been in the shop ever since waiting on the above. Yippee.

 

[calcutta]

I had a similar problem after less than 12 hours of owning the vehicle. It turns out it was the APIM (computer that controls the accessory modules and Sync 4). The problem turns out to be a software glitch that is actually 'bricking' the APIM itself. When this happens, the entire APIM has to be replaced. Problem right now...they are NOT shipping out a new APIM until they get new software. Supposedly the software update was supposed to go out to the two suppliers of this APIM yesterday (12/12) (weird that it is on a Sunday) but after the software update they are supposed to be able to ship out new APIM to fix mine. Checked today though (12/13) and they still do not have a status on when they can ship out an APIM. Only was told they have 200 that need to be shipped and no ETA was available on mine till possibly later this week.

So there you have it. I have had my Bronco less than one day and it has been in the shop ever since waiting on the above. Yippee.

Ouch. That is not great and sorry you are Bronco-less atm. The return trip from Vegas was uneventful fortunately, but I’ll have your info at the ready should it happen again and I need to head to the dealer.

 

[eric0w]

I had a similar problem after less than 12 hours of owning the vehicle. It turns out it was the APIM (computer that controls the accessory modules and Sync 4). The problem turns out to be a software glitch that is actually 'bricking' the APIM itself. When this happens, the entire APIM has to be replaced. Problem right now...they are NOT shipping out a new APIM until they get new software. Supposedly the software update was supposed to go out to the two suppliers of this APIM yesterday (12/12) (weird that it is on a Sunday) but after the software update they are supposed to be able to ship out new APIM to fix mine. Checked today though (12/13) and they still do not have a status on when they can ship out an APIM. Only was told they have 200 that need to be shipped and no ETA was available on mine till possibly later this week.

So there you have it. I have had my Bronco less than one day and it has been in the shop ever since waiting on the above. Yippee.

I ve been waiting on a new APIM for my bronco for over a month now. Still no ETA…:

 

[J.C.]

I ve been waiting on a new APIM for my bronco for over a month now. Still no ETA…:

Talked to them yesterday and the software update that engineers tested did not work. Looks like another week for sure. Do you still drive yours or is it at the dealer?

 

[JDS]

You were using apple maps....that seems like normal functionality.

 

[eric0w]

Talked to them yesterday and the software update that engineers tested did not work. Looks like another week for sure. Do you still drive yours or is it at the dealer?

Still at the dealer

 

[J.C.]

Still at the dealer

ouch. Has Ford Customer Service been helpful or followed up with a timeline?

 

[eric0w]

ouch. Has Ford Customer Service been helpful or followed up with a timeline?

Nope. They have no idea either.

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