Confirmation that Reservation was Correctly Converted to Order?

[WClintM]

Hi all,
Given the reservation number is such a big contributor to delivery date, I'm wondering if there's any good way to confirm that my reservation was correctly converted to an order. Here's my situation - has anyone else experienced something similar?

On 1/22, I received an email from [email protected] stating that my order had been confirmed. It had my correct latest build (Antimatter Blue), but there was no mention of my reservation number. When I log into Ford's website, the photo is of the original build I'd done when I made my reservation back in July (Area 51), and my status is still on "Reservation." I can't find any record of my order.

My sales guy is extremely responsive and couldn't be nicer, but I'm not sure he understands what I'm asking.

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[ozzman469]

I had the opposite problem. My Ford account updated, but I didn't receive any confirmation email for nearly 4 days afterwards. From what it sounds like, you converted your order on 1/22. Maybe you can call the Ford customer service number and see what they have in their system? Could be that the website just has not updated yet.

 

[WClintM]

I had the opposite problem. My Ford account updated, but I didn't receive any confirmation email for nearly 4 days afterwards. From what it sounds like, you converted your order on 1/22. Maybe you can call the Ford customer service number and see what they have in their system? Could be that the website just has not updated yet.

I called Ford yesterday, and the woman I spoke with did not find an order associated with my reservation number. I'm hoping it's a lag issue, but it makes me nervous.

 

[wolfman064]

I called Ford yesterday, and the woman I spoke with did not find an order associated with my reservation number. I'm hoping it's a lag issue, but it makes me nervous.

I have also had this problem. Placed my order on Friday afternoon. My Ford.com account has updated, but no confirmation email yet.

 

[Drinxxs04]

I went through that and did some research, he placed an order like they usually do and did not use your reservation. On the wbdo screen he should search you with your reservation number in the lower right corner. It will find you and then place order offline...will take 15 to 20 mins to redirect to the order screen again. Place your build and submit you will get another confirmation email except it is now tied to your res. And your Ford account will say in store order. Picture may not update on ford.com but the info will and will change to ordered.

I went through the same and questioned about the res number he wasn’t sure but worked with me to figure it out.

Dealers can go in and reserve just as the do all vehicles but without it being tied to your number that order goes to the back of the line.

 

[Drinxxs04]

Looks like this on ford.com

 

[Drinxxs04]

Order number is my res number

 

[WClintM]

I went through that and did some research, he placed an order like they usually do and did not use your reservation. On the wbdo screen he should search you with your reservation number in the lower right corner. It will find you and then place order offline...will take 15 to 20 mins to redirect to the order screen again. Place your build and submit you will get another confirmation email except it is now tied to your res. And your Ford account will say in store order. Picture may not update on ford.com but the info will and will change to ordered.

I went through the same and questioned about the res number he wasn’t sure but worked with me to figure it out.

Dealers can go in and reserve just as the do all vehicles but without it being tied to your number that order goes to the back of the line.

Thanks - I appreciate your response. I'll contact the dealership have them look into it.

 

[De Brus]

I have also had this problem. Placed my order on Friday afternoon. My Ford.com account has updated, but no confirmation email yet.

Same. No email but says ordered in my Ford account. I want to see details, though!

 

[Thomas1984]

Hi all,
Given the reservation number is such a big contributor to delivery date, I'm wondering if there's any good way to confirm that my reservation was correctly converted to an order. Here's my situation - has anyone else experienced something similar?

On 1/22, I received an email from [email protected] stating that my order had been confirmed. It had my correct latest build (Antimatter Blue), but there was no mention of my reservation number. When I log into Ford's website https://www.ford.com/buy/bronco/reserve/manageorder.html?reservationId=10160446, the photo is of the original build I'd done when I made my reservation back in July (Area 51), and my status is still on "Reservation." I can't find any record of my order.

My sales guy is extremely responsive and couldn't be nicer, but I'm not sure he understands what I'm asking.

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Man your lucky you even got an email, I didn’t even get that, i ordered on Jan 20th, I just have his word that it is, lol

 

[WClintM]

Order number is my res number

I also got a DORA from my salesguy, but it doesn't have anything related to a reservation number either.

 

[Drinxxs04]

Same. Got two from him. One that was improperly ordered and one that was proper.

 

[Drinxxs04]

It’s not on the dealer a lot of them have been left uninformed on how to place an order with the reservation. It’s different than the Mach e.

My dealer admitted this is a whole new monster and I appreciated his patience and ensuring it utilized my res

 

[shoelessjoe]

Call your salesman up and tell them to email you the confirmation of your order. It will have all options listed that you selected and the final price before tax.

 

[ct1975]

Same. Got two from him. One that was improperly ordered and one that was proper.

Does the second/correct DORA you received from the dealer indicate your reservation number anywhere?

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