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RESOLVED! Dealer screwed me - 10k over msrp - Lindsay Ford - Wheaton, MD

RealStepcs

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That sucks. But real question...how does the summary page (which isn't a sales contract) commit the dealer to selling it at MSRP?
Its like a menu at a restaurant. Here is the price.... You want it.... Yes.... ok now that you have eaten the price is actually more.... You enjoyed the food more than most.... and there a people waiting for a table so we decided to charge you more!!!
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Its like a menu at a restaurant. Here is the price.... You want it.... Yes.... ok now that you have eaten the price is actually more.... You enjoyed the food more than most.... and there a people waiting for a table so we decided to charge you more!!!
I think the dealership treated the OP's Bronco as the seafood special of the day, which is available at "Market Price".

;)
 

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Glad you got resolution on this matter.

But my take is I think it's pathetic that it takes a bunch of negative feedback and backlash for the dealer to do the right thing. With that being said I think they deserve every bit of negative feedback. If this hadn't gone viral they would have still tried to screw you over.

Act ethically from the start and there is no need for any of this nonsense.
 

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Not that this matters, but I'd thought I'd just add it in for context...

So full disclosure, I grew up in the Maryland suburbs (Montgomery County) where Wheaton Ford is located. Back in the day, I had my 1982 Ford Escort repaired there for the igniter circuit board failure some Escorts had back then. In the late 1980's through early 2000's I lived in Kensington, Maryland just a few miles from the dealership. In my neighborhood of low-priced, small working-class houses, my neighbor just up the street, Carl, owned a pristine 1970 Ford Mustang Mach 1. Carl was an African American gentleman who had lived in the neighborhood since the mid 1960's. He was a retired Federal Government employee when I knew him. Being car guys and fellow handymen, he and I became good friends. We often chatted about his Mach 1 and he gave me a few rides in it over the years. Carl loved that Mustang as much as any car guy loves his cars. He kept it in perfect shape. When I first became acquainted with Carl's Mach 1 in the late 1980's it literally looked fresh out of the showroom. It was mechanically perfect, the interior new-looking, and the paint was impeccable. A true 10-point car.

Carl bought the Mustang from Wheaton Ford in 1969 as a 1970 model. At that time Wheaton Ford was a local family-owned dealership. I bring up Carl's ethnicity only to point out that in the late 1960's, I would expect it was somewhat difficult for an African American man to buy a top-tier Mustang at a dealership given the then-persuasive prejudices African Americans could still experience back at that time. The personal experience with my Escort repair in 1984 was fair and effective; there was no up-sale BS, no guessing. I left the Wheaton-Kensington area some 20 years ago now, so I have no idea when Wheaton Ford was bought by the Lindsay Automotive Group (Lindsay owns a lot of different dealerships of various manufacturers in the DMV area), but Wheaton Ford was a decent, small family-owned dealership back in the day.

If the folks at Lindsay Wheaton Ford are monitoring this thread on B6G, perhaps they should consider moving their business practices back to when, in the late 1960's, a working-class Black man could walk into their dealership and buy a Mach 1 Mustang; a car the owner loved so much, he kept it in new-condition for the 40+ years he owned it, until his passing in 2010.

Just food for thought.
 
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Ford Bronco RESOLVED! Dealer screwed me - 10k over msrp - Lindsay Ford - Wheaton, MD CFD2005D-D66D-47E1-B697-E14E861A0694

Got this response to my review. Again just hilarious at this point.
If they want to add ADM then they need to make customers aware AHEAD of time so they can move their order if need be. You don't pop a surprise extra $10k on ANYBODY the day their shit arrives. It's pure sleaze.

My negative reviews of all these shit dealers will stay up.
 

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I think ALL the negative reviews should stay up. The dealer didn't honor your original agreement because it was the right thing to do. They did it out of fear that prospective customers would see the reviews and go elsewhere. They are still the same scumbags today that they were yesterday. If you hadn't brought enough pressure to bear on them, you would be on the outside looking in.
Agreed - the guy still doesn’t get it. He placed a reservation in the customers name with Ford; if you asked anyone, including Ford, that reservation belongs to the customer. That reservation was placed with certain understandings about price and fees. What was agreed was that if and when that vehicle is delivered to the dealer it would be sold to that customer at the agreed price. Market conditions changing do not make it right for the dealer to steal the reservation.
 
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BigDaddyRon

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That sucks. But real question...how does the summary page (which isn't a sales contract) commit the dealer to selling it at MSRP?
Well, in washington state, a verbal agreement is a binding contract. So I'm sure that a signed dealership document stating what vehicle and how much was agreed among would be more than enough.
 

UtahLars

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Contracts work like this: offer + acceptance. The offer is the order summary where all the specific items and costs associated with my custom bronco order are detailed and provided by the dealership. Acceptance is my signature and date. WHile minor fees and tax may not be included in the order summary, those fees are expected and understood to be part of any transaction. $10k dealer markup is not and was not part of that deal.

Well, that's one way of looking at it. Were this litigated, no doubt the dealer would take the position that the order summary was not an offer. It did not contain all the material terms of the deal, they would say, and it was meant only be informational, not an offer that was capable of acceptance. "That's why we have sales contracts," they'd say, "and this was a sophisticated buyer who should know the difference." (Of course, in a real litigation, there would be discovery that could turn up all sort of other possibly relevant goodies, like has the dealership itself argued that an order summary *is* a formal offer in prior situations where a customer sought to DK the dealer with a car that was not in such high demand).

Glad this worked out, but I would not be confident that an order summary would always be upheld as creating a binding contract. And given the amounts involved you'd probably be a bit foolish to hire a lawyer and actually pursue this litigation (and the dealers know that). I got a full and fully executed order written up for my Bronco reservation, and you can too, and you should if you don't want to be uncertain.
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