Dealer used my reservation and ordered a Bronco without my permission, on hold with Ford customer care now! ?

[bdub2you]

So now the dealer holds your Bronco hostage and you must pay what they ask. Only option for us is to pay or cancel?

Yes, and right now I'm kind of leaning toward cancel. My dealership confirmed on the phone that they've done it and now I can either pay their asking price or cancel, there is no negotiation. They said I'm 14 in line and they have 43 allocations.

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[bytheway]

I called and changed dealers after I saw this thread. The dealership I transferred to called me before I could even let them know. Glad I dodged that bullet. Original dealer finally confirmed MSRP + $800 doc fees, new dealer is invoice with $100 doc fees. Sorry to those of you who got screwed after Ford gave us the impression we could switch even with the order banks open. Shady dealers certainly found a way to manipulate that.

 

[swooshdave]

I assume the dealers are only doing this with early reservations? Once again my procrastination has paid off!

 

[DealerInsider]

Yeah it's not that funny. I'm pretty pissed about this actually. They've completely stolen the reservation and ensured that if I want a bronco I can only buy from them now. It leaves a really bad taste in my mouth for this whole thing.

sorry to hear that...yes, its messed up...i am only converting to customers i have spoken to...at least Ford has a penalty system for the dealers that just convert and dont deliver, but that doesnt help you...

give me a couple minutes, ill cancel an employee converted reservation from today and see if it goes back in the online order acceptance

 

[North7]

My dealer called 15 minutes (10:45am January 20th) ago and TOLD me an I have an appointment at 3:30 this afternoon (January 20th) to come in and order my Bronco. I was told that if I miss this appointment my reservation will be canceled. I'm on the phone with Ford now.

For all the times I've said over 90% of car dealers are dishonest (insert your choice words here), and people pushed back on me...

I rest my case, your honor!

 

[RedDawg]

Time to start flooding their social media sites, Yelp, local media and Ford with the details.
If this truly happened, it needs to go viral.

 

[Squatch]

Yeah it's not that funny. I'm pretty pissed about this actually. They've completely stolen the reservation and ensured that if I want a bronco I can only buy from them now. It leaves a really bad taste in my mouth for this whole thing.

(804)786-2071

That's your Attorney General's number. Tell 'em Squatch sent ya!

 

[North7]

I just doublechecked with my dealer and he is very chill with me getting my order in when I know what I want. It doesn't matter to him now or March. Glad I have swapped my reservations to him.

He did confirm that once the order is in for a specific trim level that the trim level cannot be changed without cancelling the order and losing the reservation. So now I really have to decide between BD and BL.

These dealers that are forcing orders in the system without working with the customers are definitely up to a bunch of shenanigans.

Let's hope some of the car website authors pickup on this thread, write a story and the mainstream news.

We need some pressure on Ford and ACTION on Ford's part before, yet again, another Bronco launch item goes off the rails.

 

[Heffe66413]

Can't do that any longer. Once the order is moved from reservation to order status it's stuck with the dealer that it's placed with. They locked him out of moving to another dealership.

If they placed the order, how did you agree on a price?

 

[Mpatient1]

sorry to hear that...yes, its messed up...i am only converting to customers i have spoken to...at least Ford has a penalty system for the dealers that just convert and dont deliver, but that doesnt help you...

give me a couple minutes, ill cancel an employee converted reservation from today and see if it goes back in the online order acceptance

I don't want to be your employee if your willing to risk my reservation to test something... Or are you one of the unscrupulous dealers that had employees make reservations to cheat around no dealer inventory ???

 

[RedDawg]

Post the name of the dealer and salesman, if this actually happened to you.
Post names, email addresses and phone numbers. Don’t allow them to do this quietly and behind the scenes. ?

 

[VelocityBronco]

If they placed the order, how did you agree on a price?

I did not agree on price, I was waiting for pricing before I placed my order so I could compare different dealers...they converted my reservation without my knowledge or consent, without any agreement on price or options. They said they will do that after I get my build date from Ford, and that they are looking at MSRP "right now"...but no other details.

 

[NotApplicable]

If they placed the order, how did you agree on a price?

That’s the point. They converted it to an order without agreeing on anything.

 

[Heffe66413]

I called and changed dealers after I saw this thread. The dealership I transferred to called me before I could even let them know. Glad I dodged that bullet. Original dealer finally confirmed MSRP + $800 doc fees, new dealer is invoice with $100 doc fees. Sorry to those of you who got screwed after Ford gave us the impression we could switch even with the order banks open. Shady dealers certainly found a way to manipulate that.

If that was to happen to me, I’d tell the dealer to fix it. If the dealer did not fix it, I’d document everything, take the vehicle when it comes in and the sue for the difference between the shady dealer and the best price you would have gotten had you been allowed to transfer. Then depending on the state you live in you may be able to triple that amount and get attorney fees as well.
in short - they have stolen your reservation and your opportunity to go elsewhere.

 

[climb2descend]

Yes, and right now I'm kind of leaning toward cancel. My dealership confirmed on the phone that they've done it and now I can either pay their asking price or cancel, there is no negotiation. They said I'm 14 in line and they have 43 allocations.

I'm in the same boat, thinking about just canceling my order. What a shit show from the start of this whole saga, spending hours refreshing the page on Day 1 to end up with a reservation that the dealer could just convert to an order without my permission. I wanted to hold onto my reservation and not convert it an order, and I am now a sucker that will be held hostage. I definitely don't want to reward the dealer for such tactics either.

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