Dealership forgot to place my order the entire time

[057danny]

You're out of luck, there are no favor requests being made on the Bronco at this moment

I understand.

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[JoshuaPrieto]

I understand.

If I have anything become available, I'll reach out to you to try helping

 

[057danny]

If I have anything become available, I'll reach out to you to try helping

I appreciate that

 

[filup01]

Hello everyone,
I placed my order back in October of 2021. I went in person and gave all the required information that the sales guy asked. He told me there was a long wait time and I knew that, and he would contact me as the build date got closer. 6 months go by and I do not hear from the dealer, so I contact them and even go in person to find out they forgot to place the order.
The sales guy remembers me, remembers the build we did together and remembers our conversation, but for whatever reason does not know why or what happened to the order.
Now the orders for 2022 Broncos are closed and Ive been cheated out of my place in line for the Bronco. The sales guy took copies of documents from me, but now can't find any of them. and he gave me some documents as a copy but I can't find it either.

I don't know what to do now.

I know what you can do now…wait until October and order a 2023 model.

If it were a day or week or so then yeah, blame the dealer but you’re talking well over a year since Oct 2021. You are the one to blame. You failed to check on your order for the last year and a half. Even a single phone call during that time to the dealer to get a status would’ve told you there was a problem but you didn’t do that. Another red flag is that you never received an email from Ford. Everyone on this forum talks about their emails from Ford and you didn’t get one. That should’ve been a clue. Lastly, you didn’t get your order from the dealer printed out. You should know by now, if it’s not in writing, it didn’t happen. This is true for all Bronco orders.
Now, I absolutely hate dealers. Any search for my previous posts will show that I hate the salesmen, managerial staff, finance, and certainly the service departments but in this case, you must assume all responsibility. After a year and a half with no follow-up, you failed yourself.

 

[jubangas]

They can do a full court press on Ford rep.

The orders are closed because they cannot fulfill them all as it is. Nothing can be done, imho.

 

[jubangas]

I know what you can do now…wait until October and order a 2023 model.

If it were a day or week or so then yeah, blame the dealer but you’re talking well over a year since Oct 2021. You are the one to blame. You failed to check on your order for the last year and a half.

Someone forgot how to read a calendar! And now you sound like a real asshole.

 

[Headsong]

The orders are closed because they cannot fulfill them all as it is. Nothing can be done, imho.

I think Ford can do whatever they want....and if the Ford rep goes to bat, it can be done.

 

[jubangas]

I think Ford can do whatever they want....and if the Ford rep goes to bat, it can be done.

A good ending would be nice to hear.

 

[Espy]

No, the accountability falls on the failure of the buyer. With no follow-up, it’s your fault. That’s business 101 in any profession/industry. Unless your expectation is to fail, nothing in life is “fire and forget”.

This is ridiculous. Business 101 in any profession/industry is take care of the customer. Yes, OP should have followed up when he didn't get an email confirmation. But the dealership is the one that should focus on customer service and Business 101 principles.

And people criticize the Granger group because we chose a dealer with up front pricing and outstanding service/communication.

 

[Mortonm]

I know what you can do now…wait until October and order a 2023 model.

If it were a day or week or so then yeah, blame the dealer but you’re talking well over a year since Oct 2021. You are the one to blame. You failed to check on your order for the last year and a half. Even a single phone call during that time to the dealer to get a status would’ve told you there was a problem but you didn’t do that. Another red flag is that you never received an email from Ford. Everyone on this forum talks about their emails from Ford and you didn’t get one. That should’ve been a clue. Lastly, you didn’t get your order from the dealer printed out. You should know by now, if it’s not in writing, it didn’t happen. This is true for all Bronco orders.
Now, I absolutely hate dealers. Any search for my previous posts will show that I hate the salesmen, managerial staff, finance, and certainly the service departments but in this case, you must assume all responsibility. After a year and a half with no follow-up, you failed yourself.

In Canada we do not get the email

 

[Blitzjb]

Hello everyone,
I placed my order back in October of 2021. I went in person and gave all the required information that the sales guy asked. He told me there was a long wait time and I knew that, and he would contact me as the build date got closer. 6 months go by and I do not hear from the dealer, so I contact them and even go in person to find out they forgot to place the order.
The sales guy remembers me, remembers the build we did together and remembers our conversation, but for whatever reason does not know why or what happened to the order.
Now the orders for 2022 Broncos are closed and Ive been cheated out of my place in line for the Bronco. The sales guy took copies of documents from me, but now can't find any of them. and he gave me some documents as a copy but I can't find it either.

I don't know what to do now.

Did you give a deposit? You placed an order and left the dealer with no confirmation?

 

[SumDumGuy]

I have nothing from the dealer conformation-wise. I stopped by there on the weekend, and they have no info but they do have a record of my order, I have asked them for a copy of my DORA but am still waiting. I have nothing from ford Canada themselves and I need the dora for them to look into it

 

[B Miller]

We forgot...................

 

[Chelada]

Walk-in orders will only get the confirmation email, scheduling email, built, and shipped emails, if the dealer successfully put in the order with your email address. I'm not sure about the baby picture.

I placed my order with the dealer on 11/2/2021. My dealer texted me on 12/18 with an update and screenshot from his system showing a VIN had been assigned. I received my vehicle a couple of weeks ago.

I never received emails, texts, phone calls or pictures from Ford. I also never had anything show up on my Ford account. I think the only (somewhat) consistent communication was for reservation holders wrt the baby pictures. Dealer orders seem to be all over the place; so not receiving emails and relying on what the sales rep said is a rational and acceptable thing to do.

Sorry this happened to you and I hope you get to enjoy a Bronco in the near future.

 

[057danny]

Did you give a deposit? You placed an order and left the dealer with no confirmation?

I asked the sales rep if I needed to put down a deposit and he told me no. So I took his word for it. But anyway after filing a formal complaint, the dealer seems to have fixed the issue after admitting fault. They will squeeze in my order in the batch with the other orders from that time frame. Im awaiting confirmation.

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