Dealership Markup. Loganville Ford Sucks!!! UPDATE: They made it right!!

[Bob 07064]

Well, whether there was paperwork or not, the dealership should be upfront when taking the order and disclose ADM before accepting the order, or send the customer to a dealer that does not add ADM. That's the fair way to do business, not wait untill the order is on the delivery phase and then, bam! "Oh, heres the ADM tithe bag to fill before picking up your order"!. Very unbecoming. Hope in the next dealership retreat in Florida, the bad dealerships are gonna lick the wounds of bad reviews and learn their lessons.

Ford on their part should have given the reservation holders and their dealers a checklist to prevent and avoid conflict and bad experience during the process. I'm sure there are a few smart folks in Dearborn who must have foreseen this greed and obstinacy from a Cadre of dealers, but did nothing to prevent it.

Outwardly Ford is "appalled" by dealers and the ADM but at the end of the day they are powerless to do anything about it. Ford "sells" the vehicles to the dealers for list (probably 3-6K) below msrp in which the dealers sells to you/us. Lets not forget that these vultures are making money on the finance as well whether its a less or purchase.

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[MonroeBronco]

Walking away is easy. If you look at this logically instead of emotionally you can walk away. I did and would do it again. At the end of the day its just a vehicle, not a kidney....
Our society at large has become way to cozy with instant gratification, at any cost so.....

Glad you could take that position. I've done the same over the years and will in the future but I wasn't able too in this situation, as previous posts stated, this was a Christmas Present for my wife and her 1st ever "new" car, so yeah I could have walked away with a crying, upset, devastated wife that had been waiting for her 1st ever new car at 43 years old, that she wanted for a year and had been ordered since July. So either you're not married or a stronger person than me, disappointing my wife of 16+years isn't high on my agenda, not after everything she does for me.

 

[Pharaoh Edge]

Good job guys. Hope this doesn't continue happening with other dealerships as well. Unfortunately it probably will, and we will just have to keep doing the same thing.

Enjoy the Bronco Monroe.

 

[ABar]

Changed my 1 star to a 4 star and updated that the dealer made it right. Hopefully everyone else updates or deletes their 1 star review. I like the update vs delete since its still a "hey don't forget about this one time". Those that are ordering Mach-E's, Lighting's,or something else might want to see some of this, because I'm sure it'll happen with those as well. But lets hope not. Maybe other dealers will learn from this.

 

[Dirty Bronco]

Round of applause to everyone who helped in this situation. Sounds like the GM/Real Owner was unaware of the situation. I'm sure once they read how petty and juvenile the Google Review Responses were from their stand in "owner" they had a discussion with that individual as well.

 

[Bob 07064]

Glad you could take that position. I've done the same over the years and will in the future but I wasn't able too in this situation, as previous posts stated, this was a Christmas Present for my wife and her 1st ever "new" car, so yeah I could have walked away with a crying, upset, devastated wife that had been waiting for her 1st ever new car at 43 years old, that she wanted for a year and had been ordered since July. So either you're not married or a stronger person than me, disappointing my wife of 16+years isn't high on my agenda, not after everything she does for me.

married for 20+ yrs. I get it ... I waited like everybody else, watched the sea of ever changing build dates, tracked the build when the mods popped and then tracked from map to here in jersey. Even walked around it to inspect it when they were closed to be sure it was "mine", So I know the feeling of disappointment when the dealer refused to honor our original deal. Hey tells me all dealers are charging an ADM fee so told him to get fucked. Found an honest dealer and I'll wait a little longer. A principle is a hard thing to comprise....

Oh and my wife understands life the way I do... if your told to expect one thing and another is happening then either except it and move on or walk away...

 

[The Memedalorian]

UPDATE: They called me and made it right! Power in numbers! Thanks for all the help!

"ALRIGHT! CALL OFF YOUR GOONS!"

 

[Dirty Bronco]

@The_Viking Even though you seemed fine paying it maybe you can avoid the ADM they tacked onto your purchase as well.

 

[SkyKing]

Glad to have (maybe) helped with a review. I just updated mine and changed it to 3 stars. The real lesson here is for anyone who has not taken delivery yet and does not already have a purchasing agreement with price. If that's you, DON'T WAIT UNTIL YOUR BRONCO IS READY TO BE PICKED UP. This is when you have the least control. Contact them now and ensure that they haven't "decided" to add ADM. Write down people's names, get it in writing. If they insist that they are adding ADM, then you still have time to work the problem. Do not cancel your order. Build a healthy relationship with your dealer (but still get it in writing).

 

[BUCKNUT1]

Glad you could take that position. I've done the same over the years and will in the future but I wasn't able too in this situation, as previous posts stated, this was a Christmas Present for my wife and her 1st ever "new" car, so yeah I could have walked away with a crying, upset, devastated wife that had been waiting for her 1st ever new car at 43 years old, that she wanted for a year and had been ordered since July. So either you're not married or a stronger person than me, disappointing my wife of 16+years isn't high on my agenda, not after everything she does for me.

I probably would have had to pull my wife out of the dealership because she would have came unglued on them. Doesn't happen often, but when it does it's not a pretty sight. Glad everything worked out!!

 

[iKore]

What a great group. Well done all.

 

[echance01]

Glad they were able to make it right. Deleted my 1 star review.

 

[BroncoAZ]

I'm fixing too fix it. Had to leave the office for a meeting. The GM called sincerely apologized and was going to give me the $3k back immediately. I told him to give me the extended warranty and we'd call it even, since it was actually a little over $3k and he gave 2 years of maintenance. I actually believed him when he said he was unaware of the issue or would have addressed it sooner. Apparently, there is a lack of communication at the dealership...no crap.

I'm glad the matter is resolved but still pissed I had to go through this. Thanks everyone for helping get this resolved and for also helping bring attention to those that have orders in that probably called their dealers to make sure they won't be getting any surprises when their Bronco comes. She's a BEAST and can't wait to put the top down this weekend.

I would’ve taken his $3K and purchased the 8 year 100K mile warranty from Flood Ford for $1800.

Regardless, I’m happy the OP got a good resolution and I’m also very happy that Chatham Ford didn‘t pull any shit like this on my transaction.

 

[Losy]

Went to pickup Bronco Big Bend and dealership marked price up $3k and refused to remove it. Basically said they didn’t care because if I didn’t buy it they would have it sold in an hour. Don’t buy from Loganville Ford.

Those with reservations that haven’t picked up yet may want to call your dealership so you can have the argument before your Bronco gets here.


Do something good I may tell 1 or 2 people. Screw me over and I’ll tell the world.

UPDATE: They called me and made it right! Power in numbers! Thanks for all the help!

Yelp removed my post on your dealer so saved me the hassle... ha... glad it worked out for you. Enjoy that black beast. Looks great.

 

[heelyeah]

I would’ve taken his $3K and purchased the 8 year 100K mile warranty from Flood Ford for $1800.

Regardless, I’m happy the OP got a good resolution and I’m also very happy that Chatham Ford didn‘t pull any shit like this on my transaction.

Also I'm not sure I'd want two years of maintenance from those crooks, especially after I very publicly shamed them. Not sure I would trust them.

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