- First Name
- Jenifer
- Joined
- Apr 24, 2023
- Threads
- 1
- Messages
- 3
- Reaction score
- 1
- Location
- PALM HARBOR
- Vehicle(s)
- Bronco Outer Banks Sasquatch
- Your Bronco Model
- Outer Banks
- Thread starter
- #1
When we purchased our 23 Outer Banks on Saturday, April 22, we found out after the sale the 12-inch screen was defective. We were told to bring it back Monday. Tuesday the service department said it was fixed. We picked up the Bronco and within 3 miles of the dealership, the screen went black and continued to reboot. We drove back and were told to leave it so they could submit a ticket with Ford. That Friday (April 28), we were told a new module needed to be ordered and it could take a few weeks. Nick, the technician, said he would get a shipping date the following Monday and said we could return the rental and pick up the Bronco and wait till the part came in, which we did. As of this past Monday, May 7, there was no shipping date still.
Since then i have tried to reach out to Ford by phone and email 4 times now and they are ignoring me. I'm now wondering if they don't have a fix, or if the module was never ordered.
Has anyone had a problem with their screen continuously rebooting? If so, did you need to order a module to fix it? How long did it take to get the module?
Since then i have tried to reach out to Ford by phone and email 4 times now and they are ignoring me. I'm now wondering if they don't have a fix, or if the module was never ordered.
Has anyone had a problem with their screen continuously rebooting? If so, did you need to order a module to fix it? How long did it take to get the module?
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