Devastated...2yr old reservation, total loss from hail storm right before delivery

[Squatch]

That's a bummer. At least it was before delivery. A guy got his 2012 Boss 302 in TX, as one of the first, and it got ruined by hail.

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[NC_Pinz]

Sorry to hear it OP. That is a crappy situation.

 

[CC220]

My god that horrible. I don’t even know what to think. Feel for ya.

Oh no, that sucks! So sorry to hear that. There are probably others that were damaged. Ford should fast track a replacement!

 

[wetdog]

Stupid hail,when mine got off the train it sat at an intermediate yard 30 min from me for a week. While there ther

e was an earthquake epicenter not far from there,I thought omg it got killed just before delivery!
It ended up being okay but I sure feel for ya!

 

[mgraced]

Sorry seems inadequate.

 

[TCC]

Ugh, that sucks. It’s an “act of god” and someone will collect the insured value but Ford could make some accommodation like a priority re-order.

 

[Lonescout]

That Has to be one of the saddest stories so far.

 

[ColeTrain84]

Man that sucks. Mine got here to MN and sat on a train because we had hail and a bunch of cars got damaged waiting for their trucks to pick them up. Mine sat for 3 weeks in a train car. During that time we had 2 additional hail storms while mine stayed on the train. I lucked out bigtime. I would push the regional rep thru your dealership. They can make things happen if pressed enough

 

[Ground_zero298]

What would be epic is to go to that auction and buy that bronco. Then order and new one too.

 

[Ground_zero298]

Oh no, that sucks! So sorry to hear that. There are probably others that were damaged. Ford should fast track a replacement!

Should be their first priority if they were about actual customer satisfaction.

 

[Gotdesl]

What I fail to understand in these situations is, why is it on the dealer to re-order from anew and hope for Ford to grant a priority build? After waiting over a year for the 2003 Nissan 350Z with a pre-order, my VIN went overboard from a container ship shortly after leaving Japan. While very disappointed, Nissan immediately rescheduled my build while making very generous offers as a goodwill gesture. The dealer has contracted with Ford for delivery of the vehicle. A Ford contracted transportation company has suffered a loss making the delivery impossible. Without good delivery, I would think that Ford still owes the dealer the contracted allocation. Why is it on the dealer to start back at square one? Better question... why doesn't Ford give two hoots that this vehicle "belongs" to a customer and in that customer's eyes, Ford has failed in it's delivery?
I feel for you buddy. I've been in your position before, but with a much better vehicle manufacturer. Ford seems to have a really bad F.U. attitude towards the end purchaser, not just in this instance but multiples over the past couple of years. I sincerely hope you get it all figured out and can find happiness with whatever you decide.

 

[Stitchxp626]

I agree with the above post - buy it at auction ! And then call it dimples !

Also, that really sucks !

 

[AZ_Liberty]

So, shockingly this actually happens all the time. (vehicle damaged past repair in transit). We are just seeing it a lot more with Bronco since the vast majority are actual customer orders instead of dealer stock.

This is why the Zone Rep has the authority to order you another one as a priority 1 order. Be polite, but firm. The dealer's Zone Rep needs to authorize a Priority 1 replacement.

 

[JohnnyBronco]

That sucks, all that time waiting and then...

Thing is unless the hail came sideways, what's the cost of a hood and a roof, unless it also shattered glass and destroyed the doors.

But nobody would want repaired damage when new was ordered .....and waited on.

BTW, if there is such a thing as an expedited order that would get you your vehicle in a week or two that would be great. Other companies besides Ford, or maybe just Broncos, one can order a new vehicle and take delivery in less than 6 weeks. We ordered our X4 on 7/6/20 and took delivery 8/15. And although not a new model it was refreshed for 21, which is what it is. Other companies can deliver. Just not Ford

 

[atx_chance]

I hope this thread doesn't get closed like the other did - maybe some members will have connections or good advice for you. I am really sorry, this is just really bad luck and icing on the cake of the bronco ordering experience.

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