Did my dealer mess up my order?

[Thekev87]

So ordered my bronco this past wednesday. Ordered a base with the sasquatch package. Recieved my confirmation email from Ford the following day and the email lists the options as the base but with the steelie wheels. Called the dealer and thry said it only went in that way because of the commodity restraint issue and not to worry my order is a sasquatch it just shows up that way bc of the software. All the paperwork i did at the dealer said sasquatch and priced out that way, but the email from ford concerned me.

Should I contact ford to confirm? And who do I contact? The number on the ford website just sent me to some marketing person and then got just sent off to some menu with irrelevant options and hung up.

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[Used2jeep]

So ordered my bronco this past wednesday. Ordered a base with the sasquatch package. Recieved my confirmation email from Ford the following day and the email lists the options as the base but with the steelie wheels. Called the dealer and thry said it only went in that way because of the commodity restraint issue and not to worry my order is a sasquatch it just shows up that way bc of the software. All the paperwork i did at the dealer said sasquatch and priced out that way, but the email from ford concerned me.

Should I contact ford to confirm? And who do I contact? The number on the ford website just sent me to some marketing person and then got just sent off to some menu with irrelevant options and hung up.

I would call the help desk yes. It shouldn't hurt.

 

[Firefly]

The dealer likely made mistake entering it into the computer. His comment about commodity restraint is nonsense. Your confirmation email should state the sasquatch package. Mine does.

 

[Meandeane]

The customer service number is 1800-392-3673, this is where i called to move dealerships.

But, sounds like your dealer might need to update your order, I wouldn't worry too much since you can change your order all the way up until it gets input to the factory.

 

[dgorsett]

You didn't happen to order the manual transmission did you? That might not yet be orderable and he placed what he could....I think an automatic Sasquatch would be orderable but might get hit with commodity constraints at build time.

 

[Thekev87]

You didn't happen to order the manual transmission did you? That might not yet be orderable and he placed what he could....I think an automatic Sasquatch would be orderable but might get hit with commodity constraints at build time.

Nope ordered the auto transmission

 

[dgorsett]

Nope ordered the auto transmission

Ask him for the DORA sheet. I am speaking over my head, but when a dealer inputs an order they can get the DORA printout which shows the details of the order . A member here, Dealerinsider, has run test orders and produced these sheets. Very informative.

 

[DUSTYcazOREGON]

When you order you get a preliminary order sheet copy. Then you get an email from FORD....it takes about 2 days. Also in a few days your Dealer should give you a copy of the detailed order sheet they get back from Ford showing all the codes for every item. My Dealer showed me what it looks like. I should have got mine already but apparently Ford is having issues with their computers crashing (my Dealer has to re-input all their orders). When it is available, I HIGHLY RECOMMEND YOU GET A COPY OF THAT CODED DETAILED BUILD SHEET and go through it to make sure everything your ordered is accurate. NO surprises when it is delivered. Better safe than really sorry.

 

[Cheshire]

So ordered my bronco this past wednesday. Ordered a base with the sasquatch package. Recieved my confirmation email from Ford the following day and the email lists the options as the base but with the steelie wheels. Called the dealer and thry said it only went in that way because of the commodity restraint issue and not to worry my order is a sasquatch it just shows up that way bc of the software. All the paperwork i did at the dealer said sasquatch and priced out that way, but the email from ford concerned me.

Should I contact ford to confirm? And who do I contact? The number on the ford website just sent me to some marketing person and then got just sent off to some menu with irrelevant options and hung up.

My bullsh_t meter is flashing RED again! If he said the order 'went in that way because of commodity constraints", he lying or mis- informed. I would demand they enter it properly and I would also call Ford. Too many inept dealers and dealers playing games.

 

[DealerInsider]

Ask him for the DORA sheet.

THIS ^ spot on...ask the dealer for your DORA...

also, my order, the email from ford didnt match up the 1st time i changed my order...i have now changed back and forth from Base to BD 100x in WBDO and i never received any other emails...who knows, they may cancel it bc of i cant make up my mind lol...

if you dont get a DORA from your dealer (it takes a minute to print pdf & email on a unit already spec'd) call the 800# in one of the responses above...i think they reopen tomorrow...

feel free to reach out if u have any other Q's

 

[DealerInsider]

change your dealer...i placed plenty myself and only issues with 1 that wont process (luckily its my GM and he placed it on 1/19)

 

[DealerInsider]

My bullsh_t meter is flashing RED again! If he said the order 'went in that way because of commodity constraints", he lying or mis- informed. I would demand they enter it properly and I would also call Ford. Too many inept dealers and dealers playing games.

My bullsh_t meter is flashing RED again! If he said the order 'went in that way because of commodity constraints", he lying or mis- informed. I would demand they enter it properly and I would also call Ford. Too many inept dealers and dealers playing games.

^^^ 100% spot on

 

[Raptor911]

Just ask for a DORA and stop speculating what went wrong.

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