Godot75

Badlands
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Bronco
Badlands
An Open Letter to 6G members, friends, and Bill Ford,

How to put this into words.... On July 15, 2020, at 9:43AM EST, I ordered my Bronco, a gorgeous 4 door badlands in race red. I couldn't have been more excited. My 3 kids couldn't have been more excited. On September 21, 2021, at 3:48PM, I got an email from my dealer. I'd known the Bronco was on a truck coming in from New Jersey, and so this was it--the big moment--time to pick up my baby. Right? Wrong. The email contained the picture below. The outsourced jersey trucking company destroyed my bronco (see image from dealer parking lot). The dealer refused receipt of the vehicle, and wanted me to know they had submitted a replacement order. I might have a replacement in 4 months, though no one could be sure. Perhaps next summer. I just got the email confirming the new order. At the end it says, "Thank you again for your order." No, thank you.

I have a request of anyone reading this. Please share my story. If you know someone at Ford who can help me, please point them my way. If you yourself are a Ford executive and believe that your "customer base" is not a faceless mass of wallets to be emptied, that it's individual human beings who love your company and deserve something in return, occasionally something above and beyond, please talk to me. Help fix this quickly. If you're Bill Ford, wave your wand. Here's a challenge: put a replacement bronco, a 4 door beauty in race red, at my dealer in 3 weeks. This customer deserves it.

Thank you.

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TheKim

Badlands
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Kim
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Fusion
Bronco
Badlands
Clubs
 
@Ford Motor Company might be good to tag here, and if you haven't already, tweet @mrlevine , @Ford , and @jimfarley98 .

That's really sad. Hoping that someone is able to help you out.
 

noliveaxle

Badlands
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john
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Riverside, Calif
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2015 jku rubicon
Bronco
Badlands
Well. Not destroyed, but I would imagine no one wanting it because it’s been f’d up for a new vehicle. Once fixed, there will be a line of people that will buy it as a repaired vehicle.
 

flip

Badlands
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Phil
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Badlands
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While a complete horrible deal, the dealer did the right thing. Ford probably wanted them to fix it so they wouldn't have to go through the nightmare and mound of paperwork for a take back. Hope someone with influence sees this and is able to throw one back in soup for you.
 

MN_OuterBanks

Outer Banks
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AW
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2014 Ford Taurus Limited, 2015 F150 SuperCrew
Bronco
Outer Banks
Clubs
 
Wow! This is my fear! Waiting a year + for something and then to have it trashed during delivery. Ford needs to remedy this ASAP.
 

Heart2

Big Bend
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St. Louis, MO
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2019 Ford Ranger Lariat SuperCrew FX4
Bronco
Big Bend
Sorry to see that. Just looking at it makes me sick to think that you have waited so long and now this. I would definitely tag Ford and others on this as suggested. Good luck.
 
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