- First Name
- Jim
- Joined
- Jul 14, 2020
- Threads
- 4
- Messages
- 253
- Reaction score
- 762
- Location
- New Jersey
- Vehicle(s)
- Mazda CX-3. Volkswagen Atlas
- Your Bronco Model
- Badlands
You deserve a Raptor for compensation!
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The same thing happened to me! I ordered a sport Badlands that was delivered in March wirh the roof caved in, it was beyond repair so I had to order a new one which I’m still waiting for.
Taking it off road will be much easier now that it has its first scratch!An Open Letter to 6G members, friends, and Bill Ford,
How to put this into words.... On July 15, 2020, at 9:43AM EST, I ordered my Bronco, a gorgeous 4 door badlands in race red. I couldn't have been more excited. My 3 kids couldn't have been more excited. On September 21, 2021, at 3:48PM, I got an email from my dealer. I'd known the Bronco was on a truck coming in from New Jersey, and so this was it--the big moment--time to pick up my baby. Right? Wrong. The email contained the picture below. The outsourced jersey trucking company destroyed my bronco (see image from dealer parking lot). The dealer refused receipt of the vehicle, and wanted me to know they had submitted a replacement order. I might have a replacement in 4 months, though no one could be sure. Perhaps next summer. I just got the email confirming the new order. At the end it says, "Thank you again for your order." No, thank you.
I have a request of anyone reading this. Please share my story. If you know someone at Ford who can help me, please point them my way. If you yourself are a Ford executive and believe that your "customer base" is not a faceless mass of wallets to be emptied, that it's individual human beings who love your company and deserve something in return, occasionally something above and beyond, please talk to me. Help fix this quickly. If you're Bill Ford, wave your wand. Here's a challenge: put a replacement bronco, a 4 door beauty in race red, at my dealer in 3 weeks. This customer deserves it.
Thank you.
wait, you had a Bronco in MARCH?!!!!The same thing happened to me! I ordered a sport Badlands that was delivered in March wirh the roof caved in, it was beyond repair so I had to order a new one which I’m still waiting for.
Why?
Also, Shouldnt have ordered from Scarsdale lol surprised they gave you the time of day.
a sport, not the big one.wait, you had a Bronco in MARCH?!!!!
It would almost be cruel if Ford had not accounted for thisAs someone who works for a super huge global company that sells high dollar stuff, I'd be surprised if Ford didn't have a policy for damaged product replacement due to shipping. I think the dealer needs to continue to dig harder for you with Corporate. Just cause they aren't aware of a policy doesn't mean there isn't one.
Yeah... yeah me too. It just wasn't meant to be at that pointWhat a soul crushing nightmare. I'd probably walk away altogether at that point, wouldn't have the energy to go through the circus again.
He said it was a sportwait, you had a Bronco in MARCH?!!!!
What? That vehicle is totalled.Well. Not destroyed, but I would imagine no one wanting it because it’s been f’d up for a new vehicle. Once fixed, there will be a line of people that will buy it as a repaired vehicle.
walking in the sand...Ohno.
Ohno.
Oh no no no.
Ehhh...First off, this sucks.
Second, why go straight to the negative. The whole tone of the post is "Ford and it's driver intentionally screwed me and is refusing to do anything". You got the email this morning. What has ever been resolved in 8 hours of this magnitude. Give it time to work out. Ask your dealer to work with corporate to prioritize your build. Don't go straight to a public forum with a woe is me sob story.
Thousands of units are being shipped. Working for a rail carrier, I can tell you that enroute damage is rare, but on pure volume there is going to be cases even with the best of carriers.