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First Oil Change at Dealer…disaster

skater777

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Greased Lightning works like a charm. Let it soak and wet vacuum it out.
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Zero_chance

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I just took the Bronco to the dealer for its 5000 mile oil change and tire rotation based on the warranty I bought. They did the oil change and failed to do a 5 tire rotation. Do you know the service manager told me most people don’t want the spare rotated. Like what dude, it’s standard and a no brainer in making sure they all get in the rotation. I asked him do you think Jeeps don’t get a 5 tire rotation. So I had take it back for that and they left oil/grease stains on my seat. They are trying to clean it but worst case scenario that they can’t, any ideas of how to clean this?! The good news is I blasted them on FB that the CEO of the dealer reached out to me and provided me a rental until they can figure out a way to get these stains removed.

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I worked at a Jeep dealer for 4 years and 99% of the people did not want the spare rotated due to the minimal extra cost.
 

Massbronco

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Good catch. The owner's manual says to do a 5 tire rotation with TPMS relearn at a dealer, or if you are doing it yourself do a 4 tire rotation so that no TPMS relearn is required.
 

RubiconSasquatch

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5 tire rotation is a must, IMO. I do it (myself) on both of our Jeeps. at every oil change or after every other wheeling trip, along with an air filter check/clean/replace and a visual check of all suspension bolts. easy stuff to do in the driveway, takes less than an hour to do both jeeps with onboard tools. half that if I'm in the shop with my lift and full tool set.

Given your experience with the dealer, might be wise to just handle this stuff yourself. While I fully get the desire to "get what you paid for" in warranty service... there is something to be said for knowing things are done right. Imagine being out on a trail, something goes wrong, and you have to just wonder "did the dealer do X or Y?" not a position I want to find myself in.

Good luck getting the seat cleaned! regardless of best practice for maintenance, they should absolutely be held accountable for fixing their mistake.
 

IROCnRoll

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In fairness, I think it's been a very long time since any Ford dealer has had to do a 5 tire rotation. Even on vehicles with a full size spare, the spare wheel is usually a steel wheel compared to the alloys on the other tires.
 

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gentlemanbronco

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WOW! I'd have gone full John Goodman in Big Lebowski on them. I'd hound ford and the dealership for some new seats or some type of compensation be it free service or whatever.
" This will not stand, ya know, this aggression will not stand, man. "
Ford Bronco First Oil Change at Dealer…disaster the-big-lebowski-rage
 

swami37

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I just took the Bronco to the dealer for its 5000 mile oil change and tire rotation based on the warranty I bought. They did the oil change and failed to do a 5 tire rotation. Do you know the service manager told me most people don’t want the spare rotated. Like what dude, it’s standard and a no brainer in making sure they all get in the rotation. I asked him do you think Jeeps don’t get a 5 tire rotation. So I had take it back for that and they left oil/grease stains on my seat. They are trying to clean it but worst case scenario that they can’t, any ideas of how to clean this?! The good news is I blasted them on FB that the CEO of the dealer reached out to me and provided me a rental until they can figure out a way to get these stains removed.

Ford Bronco First Oil Change at Dealer…disaster the-big-lebowski-rage


Ford Bronco First Oil Change at Dealer…disaster the-big-lebowski-rage
I dont know anyone that does a 5 tire rotation...
 

NC_Pinz

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OP clearly isn't talking about standard vehicles without a full size spare. You're right though that I've never heard of anyone who rotates in their full size spare aside from wrangler owners.
The rear spare is a dying breed. I rotated in my FJCruiser spare. It was probably a service rep that knew his folks were overwork and/or short staffed. They were trying to minimize the what work they had to do on this particular job.
 

BR0NCO

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Wow, that's just horrible on the seats. Plain negligence on their part. They should have put plastic on the seats. Heck yeah they should figure out how to clean them.

On the five tire rotation- I have a Jeep Wrangler and don't do it, only 4. I debated and still debate whether I should have done it. I was too worried about uneven wear on one of the tires- the spare- like having 5K miles on all of the tires and 0 on the spare on the very first rotation.
If you are worried about uneven tire wear at 5,000 miles what do you think of uneven tire wear if you need the spare at 20,000 miles?
 

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ramblinwreck

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Jeep dealer around me do not do 5 tire rotations unless you request it and pay extra. I never did 5 tire rotations. I'd just wear out the 4 tires on the ground, buy 3 new tires, put the spare into the rotation and replace it with the worn tire in the best condition.

When I did the math on what the dealer charged for the 5 tire rotation(I think $25 per rotation), it was financially better to do it the way I did.
 

Roger123

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That sucks but I'm sure they'll make it right.

I've been debating the 5 tire rotation and am going to do it simply for the fact that you don't want to run in 4A with mismatched tire sizes. Probably not a super plausible case to be at 35K, get a flat and then need to run in 4A for an extended period of time.

But I'm used to needing to have matched tires on AWD vehicles (Audi and Jeep). Running mismatched tire sizes can mess with the clutches in the T-Case.

I just got burned on my Grand Cherokee, 30K on the tires and I had a non-repairable flat, needed to buy 4 new tires.

You get 20% extended tire life and if you decide to change tires at the next tire change you won't have a brand new miss-matched spare.
 

TheDoctor

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Makes me wonder...are the full size spares balanced from the factory as well? I would assume so, but never really thought about it.
 

Roger123

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Makes me wonder...are the full size spares balanced from the factory as well? I would assume so, but never really thought about it.
Yes
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