Ford asking dealership reason for cancellation?

Brongo

Base
Well-Known Member
Joined
Feb 3, 2021
Threads
32
Messages
1,001
Reaction score
3,213
Location
Here and there
Vehicle(s)
2021 Bronco
Your Bronco Model
Base
My dealership called telling me Ford wants to know why I canceled my order. Seems strange that Ford wouldn't send out a survey or something, and that my terrible experience with the dealership should be passed on by that same dealership to Ford. Anyone else?


Advertisement
 

Bonnie6G

Badlands
Well-Known Member
First Name
Kyle
Joined
Mar 3, 2021
Threads
20
Messages
590
Reaction score
992
Location
Denver
Vehicle(s)
Badlands LuxSquatch
Your Bronco Model
Badlands
Clubs
 
I actually find it reassuring that they are asking. We all know dealerships aren’t always the best at owning up to stuff.
 

Broncoder

Outer Banks
Well-Known Member
First Name
Michael
Joined
Nov 7, 2021
Threads
3
Messages
270
Reaction score
604
Location
Chardon, OH
Vehicle(s)
'22 Bronco OBX
Your Bronco Model
Outer Banks
Clubs
 
Cancelled mine once I found another one that wasn't stuck on the mountain. Hope Ford doesn't ding my dealer for my cancellation and gives me a chance to tell them why. I'd be even happier if he still got it in stock to sell once/if it does get finished in a couple of months. I like my dealer.
 

Clemmy

Base
Member
First Name
Mark
Joined
Jan 4, 2022
Threads
0
Messages
7
Reaction score
8
Location
Arizona
Vehicle(s)
BMW 530i
Your Bronco Model
Base
Did not cancel my order but dealer said Ford has started asking for confirmation from actual customer( if cancelled) to keep dealers from placing ghost orders from fake customers to then sell (and add ADM) as stock units. I have both my Bronco order as well as a Mustang Mach e for my wife pending at the same dealership.
 

Advertisement

Monster1926

First Edition
Well-Known Member
First Name
Steve
Joined
Jul 18, 2020
Threads
15
Messages
2,312
Reaction score
4,740
Location
Indiana
Vehicle(s)
GMC Sierra 2500HD
Your Bronco Model
First Edition
Sounds like BS, I cancelled mine today and the dealer didn’t ask for a reason or anything.
 
OP
OP
Brongo

Brongo

Base
Well-Known Member
Joined
Feb 3, 2021
Threads
32
Messages
1,001
Reaction score
3,213
Location
Here and there
Vehicle(s)
2021 Bronco
Your Bronco Model
Base
I actually find it reassuring that they are asking. We all know dealerships aren’t always the best at owning up to stuff.
Agree with you, but if Ford wants the feedback, and if the reason for canceling is the dealership, it seems a bit counterintuitive. Who's to say my shitty dealership isn't going to either "paraphrase" or just not forward my feedback about them to Ford?
 

Lucky

Banned
Raptor
Banned
Banned
First Name
Jeremiah
Joined
Feb 12, 2022
Threads
1
Messages
321
Reaction score
426
Location
Los Angeles
Vehicle(s)
'21 OB Sasquatch V6 2-Door AMB
Your Bronco Model
Raptor
Clubs
 
Ford does not care. Seriously.

If Ford cared, then they wouldn’t have watered down the name match requirement.

If Ford cared, then they would have made the Raptor hand-raiser allocations mean something more than ‘Your dealer can charge whatever they want and if you don’t like it then the dealer gets rewarded with your hand-raiser allocation.’
 

BlueBronco

Badlands
Well-Known Member
Joined
Jul 14, 2020
Threads
16
Messages
4,345
Reaction score
15,648
Location
DFW
Vehicle(s)
'16 F150 KR - '21 Bronco BL x2
Your Bronco Model
Badlands
Cancelled mine once I found another one that wasn't stuck on the mountain. Hope Ford doesn't ding my dealer for my cancellation and gives me a chance to tell them why. I'd be even happier if he still got it in stock to sell once/if it does get finished in a couple of months. I like my dealer.
Once you get a VIN assigned the Bronco is being built and shipped to your dealer regardless if you canceled or not. The dealer will get dinged on the name match policy (not selling to the original reservation holder), however, the penalty threshold was lowered from an 80% match to a 60% match so there is plenty of wiggle room. Your dealer will welcome the cancelation and opportunity to sell your Bronco off the lot at a premium.
 

Advertisement

Bonnie6G

Badlands
Well-Known Member
First Name
Kyle
Joined
Mar 3, 2021
Threads
20
Messages
590
Reaction score
992
Location
Denver
Vehicle(s)
Badlands LuxSquatch
Your Bronco Model
Badlands
Clubs
 
Agree with you, but if Ford wants the feedback, and if the reason for canceling is the dealership, it seems a bit counterintuitive. Who's to say my shitty dealership isn't going to either "paraphrase" or just not forward my feedback about them to Ford?
Right, that’s my point. I was under the assumption ford was asking you directly.
 
OP
OP
Brongo

Brongo

Base
Well-Known Member
Joined
Feb 3, 2021
Threads
32
Messages
1,001
Reaction score
3,213
Location
Here and there
Vehicle(s)
2021 Bronco
Your Bronco Model
Base
Right, that’s my point. I was under the assumption ford was asking you directly.
Nah it was my dealership claiming they're asking on Ford's behalf. If Ford asked directly, I'd have a little more faith.
 

Flippedr6

Badlands
Active Member
First Name
Jeff
Joined
Jun 29, 2021
Threads
1
Messages
25
Reaction score
36
Location
MA
Vehicle(s)
'22 Bronco
Your Bronco Model
Badlands
Clubs
 
I got an email update from my dealer saying it is in production. They asked if I still wanted it and if not Ford would need a reason why. I'm taking delivery of it so that didn't apply.
Advertisement

 

 
Top