Ford chat rep claims trim / model change will require new reservation

[Bronc-O]

My reservation only says Outer Banks, nothing about doors, colors, powertrain or accessories

Last week, Ford reps were giving conflicting info about the dealer change date. I'm putting zero faith in this.

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[BroncoFanBoy]

Would have been good to know before I cancelled the BD res and kept the base. I guess it’s Base for me!

 

[Bronc-O]

There's also the fact that "trim" and "model" are not the same thing. Badlands and Outer Banks are the same model, but different trims. If you want to change from a Bronco to a Mustang, that is a model change. Make: Ford, Model: Bronco, Trim: Badlands.

Look back at post #43. B & P says model.

 

[MDH Bronco]

I hope that is the truth and the rep misspoke and we will be able to do what works for each one of us.

 

[Krisegon]

Look back at post #43. B & P says model.

...and B&P has been a model of accuracy. Hahahaha. (Pun intended)

 

[jswing]

It has been stated several times you can change. If not I am out for 2021. Put in for OBX at reservation time but going badlands for many reasons. No way I would get an OBX now.

Just curious why you wouldn't get an OBX now?

 

[Red Mountain Pass]

The OP is a Jeep rep

 

[cactus_jack]

This^

Was that the same one that promised b&p in September?

 

[Jackattack]

https://www.bronco6g.com/forum/threads/poll-model-trim-change.7566/

Made a poll for if you would keep your reservation if your not allowed to change!

 

[cactus_jack]

There's also the fact that "trim" and "model" are not the same thing. Badlands and Outer Banks are the same model, but different trims. If you want to change from a Bronco to a Mustang, that is a model change. Make: Ford, Model: Bronco, Trim: Badlands.

False.

 

[Krisegon]

False.

No, you're false!

 

[Funkster]

I went to the Ford Chat and asked about model change and this is what she sent to me.

Customers can make changes to their vehicle configuration such as door options, interior/exterior color, powertrain, and accessories when they place their order at their selected dealership. If a customer wants to change their model at this time, they will need to cancel their original reservation and make a new one. Their reservation place in line will be based on the new reservation OR they can wait for the possibility that a process is put in place.

This was from the Ford Motor Company website chat representative

Are you really going to trust a 15/HR call center rep? Sounds like you need to chat again and get a different rep.

 

[Norm A.]

Looks like I be movin on up some more ?

 

[Bronc-O]

...and B&P has been a model of accuracy. Hahahaha. (Pun intended)

Well, doesn't matter to me. I'm not changing my trim model.

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