Sponsored

Ford customer service

Elusive Badlands

Badlands
Active Member
First Name
Brandon
Joined
Jul 15, 2021
Threads
5
Messages
42
Reaction score
39
Location
Spokane Washington
Vehicle(s)
1978 f250
Your Bronco Model
Badlands
I called Ford’s customer service line today to ask about my order. As most of us on here hasn’t had the best communication from ford. Well I knew I would be on wait for a while and I was. About 47 minutes until I got to talk to someone. Here is where it got interesting, after I gave her all my info to look up my order she says something along the lines of “hmm hold on just a sec” puts me back on hold. After holding another 20 mins or so she never came back on the line. Unfortunately I could not hold any longer as I had to go to work. Should I be worried?

30B73F33-33BD-4D35-B610-E90EC53E1464.png
Sponsored

 

babraunagel

Badlands
Well-Known Member
First Name
Brian
Joined
Feb 9, 2020
Threads
4
Messages
323
Reaction score
656
Location
Golden, Colorado
Vehicle(s)
Toyota FJ Cruiser
Your Bronco Model
Badlands
Clubs
 
I called Ford’s customer service line today to ask about my order. As most of us on here hasn’t had the best communication from ford. Well I knew I would be on wait for a while and I was. About 47 minutes until I got to talk to someone. Here is where it got interesting, after I gave her all my info to look up my order she says something along the lines of “hmm hold on just a sec” puts me back on hold. After holding another 20 mins or so she never came back on the line. Unfortunately I could not hold any longer as I had to go to work. Should I be worried?

Ford Bronco Ford customer service 30B73F33-33BD-4D35-B610-E90EC53E1464
That sucks. Sorry for that.

Ford
Customer Service
Oxymoron
 

UtahBrandon

Badlands
Well-Known Member
Base Sponsor (Level 1)
First Name
Brandon
Joined
Oct 5, 2020
Threads
49
Messages
609
Reaction score
1,503
Location
Utah
Website
www.puravidaoffroad.com
Vehicle(s)
a number of classics and my 4dr Badlands
Your Bronco Model
Badlands
Clubs
 
You got lucky and got fast-tracked. Normally, they'd "escalate it" and tell you that someone would call you back which would never happen. Consider yourself lucky that you didn't have to go through that additional step.
 

Headsong

Black Diamond
Well-Known Member
First Name
Jeff
Joined
Aug 23, 2020
Threads
53
Messages
5,444
Reaction score
9,015
Location
Kane County, Western Chicago area
Vehicle(s)
22 Black Diamond non squatch 4 door softtop v6
Your Bronco Model
Black Diamond
Clubs
 
Redefining customer service.
 

Briley

Wildtrak
Well-Known Member
First Name
Brian
Joined
Aug 2, 2021
Threads
3
Messages
265
Reaction score
436
Location
Illinois
Vehicle(s)
Subaru Outback
Your Bronco Model
Wildtrak
Clubs
 
If you can, use the online chat option. Much faster. I’ve gotten through and had most my questions answered about my order there.
 

Sponsored
OP
OP
Elusive Badlands

Elusive Badlands

Badlands
Active Member
First Name
Brandon
Joined
Jul 15, 2021
Threads
5
Messages
42
Reaction score
39
Location
Spokane Washington
Vehicle(s)
1978 f250
Your Bronco Model
Badlands
If you can, use the online chat option. Much faster. I’ve gotten through and had most my questions answered about my order there.
Every time I try to use the chat option it doesn’t give the option to do so
 

Briley

Wildtrak
Well-Known Member
First Name
Brian
Joined
Aug 2, 2021
Threads
3
Messages
265
Reaction score
436
Location
Illinois
Vehicle(s)
Subaru Outback
Your Bronco Model
Wildtrak
Clubs
 
Every time I try to use the chat option it doesn’t give the option to do so
Odd. I just looked for it in my phone and don’t see where you can start a chat. I know I did it on the computer though. They are actually available until 10pm eastern tonight and have weekend hours, unlike the phone line. Might be worth a shot trying from a computer if you can. You may have to be logged into your Ford account also.
 
OP
OP
Elusive Badlands

Elusive Badlands

Badlands
Active Member
First Name
Brandon
Joined
Jul 15, 2021
Threads
5
Messages
42
Reaction score
39
Location
Spokane Washington
Vehicle(s)
1978 f250
Your Bronco Model
Badlands
Odd. I just looked for it in my phone and don’t see where you can start a chat. I know I did it on the computer though. They are actually available until 10pm eastern tonight and have weekend hours, unlike the phone line. Might be worth a shot trying from a computer if you can. You may have to be logged into your Ford account also.
You are probably right. I’ll try it from my computer instead of my phone
 

TheeBullhead

First Edition
Well-Known Member
First Name
M
Joined
Jul 13, 2020
Threads
1
Messages
396
Reaction score
786
Location
Minnesota
Vehicle(s)
Chrysler Crossfire
Your Bronco Model
First Edition
Clubs
 
All the reps I’ve talked to have been very pleasant. They just haven’t given me any information that has been helpful. It’s always something along the lines of “you should hear something soon”. The last response I got actually said I should hear something in 3 to 5 days.
 
OP
OP
Elusive Badlands

Elusive Badlands

Badlands
Active Member
First Name
Brandon
Joined
Jul 15, 2021
Threads
5
Messages
42
Reaction score
39
Location
Spokane Washington
Vehicle(s)
1978 f250
Your Bronco Model
Badlands
All the reps I’ve talked to have been very pleasant. They just haven’t given me any information that has been helpful. It’s always something along the lines of “you should hear something soon”. The last response I got actually said I should hear something in 3 to 5 days.
That’s good to hear. Hopefully you get some info. Did you call or use the chat?
 

Sponsored

604Bronco

Badlands
Well-Known Member
Joined
Apr 9, 2021
Threads
169
Messages
8,454
Reaction score
29,537
Location
British Columbia
Website
www.bronco6g.com
Vehicle(s)
2024 Toyota Tundra TRD Pro
Your Bronco Model
Badlands
Clubs
 
@Ford Motor Company...

I had a call from Ford's executive office the other day, and not only did she start off by congratulating me on my Ford Bronco Sport order, but also quoted the wrong dealership too. The conversation was a completely unhelpful, and this was their "executive office" calling me...

Be thankful you hung up.
 
Last edited:

TheeBullhead

First Edition
Well-Known Member
First Name
M
Joined
Jul 13, 2020
Threads
1
Messages
396
Reaction score
786
Location
Minnesota
Vehicle(s)
Chrysler Crossfire
Your Bronco Model
First Edition
Clubs
 
That’s good to hear. Hopefully you get some info. Did you call or use the chat?
I’ve reached customer service via chat, phone, Twitter, and this site all within the last week or two. A case was opened for me earlier this week, but they haven’t followed up yet.
 

Briley

Wildtrak
Well-Known Member
First Name
Brian
Joined
Aug 2, 2021
Threads
3
Messages
265
Reaction score
436
Location
Illinois
Vehicle(s)
Subaru Outback
Your Bronco Model
Wildtrak
Clubs
 
Ford Bronco Ford customer service 3E10D383-7D90-48EF-BD12-42B1CFDE14EF

You can do it from your phone. Scroll down until you see Accessibility” hit start chat to open the chat box. Make sure you have your paper work in front of you. I think the last time I used it the lady used my order ID, order code, and sales code to look stuff up. Good luck.
 
OP
OP
Elusive Badlands

Elusive Badlands

Badlands
Active Member
First Name
Brandon
Joined
Jul 15, 2021
Threads
5
Messages
42
Reaction score
39
Location
Spokane Washington
Vehicle(s)
1978 f250
Your Bronco Model
Badlands
Ford Bronco Ford customer service 3E10D383-7D90-48EF-BD12-42B1CFDE14EF

You can do it from your phone. Scroll down until you see Accessibility” hit start chat to open the chat box. Make sure you have your paper work in front of you. I think the last time I used it the lady used my order ID, order code, and sales code to look stuff up. Good luck.
Thanks for the help. Much appreciated!
 

Lifeliberty

Base
Well-Known Member
First Name
Moonbeam👀
Joined
Aug 12, 2020
Threads
12
Messages
2,435
Reaction score
4,677
Location
Columbus, OH
Vehicle(s)
93CBR900RR, (prior)88 Bronco Manual 4.9L str 6
Your Bronco Model
Base
Ford isn't Amazon

They want you to ask your dealer for info
Sponsored

 
 



Top