Ford Dealer denied order cancellation

[billbrannagan]

Hi All, I ordered a Bronco recently from a dealer that applies a mark-up and offers Z Plan on a case-by-case basis (but probably just says that to get a customer to place an order they can charge an ADM on after delivery), then found a dealer that honors Z Plan and does not apply a mark-up and placed an order with them as well. I reached out to the original dealer and requested my order be cancelled, but was told there's no need to cancel since I'm under no obligation to buy and they'll just sell my order retail, which as stated earlier they would probably do once they received the vehicle anyway.

Is this normal, or should I push for a cancellation? I'd hate for a dealer to receive a car they can try to charge a $10k ADM on before customers receive orders. Thanks.

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[ShaneMD27]

Hi All, I ordered a Bronco recently from a dealer that applies a mark-up and offers Z Plan on a case-by-case basis (but probably just says that to get a customer to place an order they can charge an ADM on after delivery), then found a dealer that honors Z Plan and does not apply a mark-up and placed an order with them as well. I reached out to the original dealer and requested my order be cancelled, but was told there's no need to cancel since I'm under no obligation to buy and they'll just sell my order retail, which as stated earlier they would probably do once they received the vehicle anyway.

Is this normal, or should I push for a cancellation? I'd hate for a dealer to receive a car they can try to charge a $10k ADM on before customers receive orders. Thanks.

Switch your order to the good dealership. Buy both Broncos at msrp or below and resell one

 

[Ramble_Offroad]

Don’t give up your reservation for retail.
Move or cancel before retail

 

[SCADABronx]

I would move the reservation to the good dealer then either buy it and sell for profit as stated already, or let them have it as reward for being good. Or ask them to cancel it, which they also may not agree to do. I don't think dealers are worried about allocation penalties for name mismatch any more.

 

[Wanted33]

Bill, when you say ordered does that mean you had a reservation with this dealer. That will make a difference in the answer you need.

 

[mpeugeot]

That dealership will not cancel the order unless they are absolutely forced to do so... There is too much $$$ to walk away from it. Dealerships are in business to make money and are notorious for doing whatever it takes to keep every dollar they can.

 

[Mgro]

I’m pretty sure you can cancel
It under “my reservations” after logging on to Ford.com

 

[Bronco4lyfe85]

Just cancel it online? You don’t need them to cancel it.

 

[mpeugeot]

Just cancel it online? You don’t need them to cancel it.

Reservations ya, orders, no.

 

[Bronco4lyfe85]

Reservations ya, orders, no.

I guess I read it as a reservation but yeah you’re right.

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