Ford dealer system won't change tops (?)

[PirateKingAustin]

My dealer says the Ford computer system "isn't working yet" and therefore can't change any of the orders from the painted tops to either soft or MIC tops. Is that true for everyone else or is it a dealer specific problem? I'm here in Austin, TX at a fairly high volume dealer so I (had) assumed they know what they're doing. But all my questions are politely answered with sorry it isn't working or I don't know, so turning to us all here.

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[j_marinelli]

My dealer says the Ford computer system "isn't working yet" and therefore can't change any of the orders from the painted tops to either soft or MIC tops. Is that true for everyone else or is it a dealer specific problem? I'm here in Austin, TX at a fairly high volume dealer so I (had) assumed they know what they're doing. But all my questions are politely answered with sorry it isn't working or I don't know, so turning to us all here.

As long as you don't have a VIN, you can change your order. Now if the system is down, that wouldn't surprise me. Just keep following up with them as it shouldn't be down too long I would think.

 

[HBTFD]

That’s BS. I changed mine from a painted to MIC this week.

 

[DoubleADuster]

My dealer was able to switch my order from MIC to soft top and paint color today.

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