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alroy

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Hey guys, made a new account today to start participating here. I'm not going to self-identify too much but I'm an employee at Ford who worked on this launch. As you all reported, there were clearly reservation issues last night. As those begin to taper off, I wanted to use this thread to track any active issues you all are seeing with reserving through the website. Please do not inquire about things that are available in the FAQ because truthfully, I don't know everything yet about pricing, delivery, build plan, etc.

My apologies if a thread like this already exists. I have not searched thoroughly. If there is an existing one, please link me to it and close this thread.
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WildTrak

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Since so many struggled with your geolocator, and ended up at sometimes a random dealer, can you 100% confirm that those members will be able to swap their reservation to a dealer of their choice? Been seeing conflicting information.
 

chtucker

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Since so many struggled with your geolocator, and ended up at sometimes a random dealer, can you 100% confirm that those members will be able to swap their reservation to a dealer of their choice? Been seeing conflicting information.
Agreed! And there are some greedy dealers wanting ADM
 

chtucker

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Hey guys, made a new account today to start participating here. I'm not going to self-identify too much but I'm an employee at Ford who worked on the network infrastructure behind this launch. As you all reported, there were clearly reservation issues last night. As those begin to taper off, I wanted to use this thread to track any active issues you all are seeing with reserving through the website. Please do not inquire about things that are available in the FAQ because truthfully, I don't know everything yet about pricing, delivery, build plan, etc.

My apologies if a thread like this already exists. I have not searched thoroughly. If there is an existing one, please link me to it and close this thread.
Thank you! I really appreciate you stepping out and being here. It wasn't smooth, but how you deal with it afterwards is important
 

ChopSui

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A bunch of us still haven't received email confirmations even though our orders are visible when we go to the account page. Any word on if/when this will get sorted?

Also - and this is more an FYI - I've seen a couple reports (including myself) where we when go to the reservation on the ford.com site, it tells us that we've already met our allotment of 2 reservations even though we only reserved one.
 

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kodiakisland

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I completed my reservation last night and still do not have a confirmation email. Did the system just stop sending emails at some point?
 

corey07

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Hey guys, made a new account today to start participating here. I'm not going to self-identify too much but I'm an employee at Ford who worked on the network infrastructure behind this launch. As you all reported, there were clearly reservation issues last night. As those begin to taper off, I wanted to use this thread to track any active issues you all are seeing with reserving through the website. Please do not inquire about things that are available in the FAQ because truthfully, I don't know everything yet about pricing, delivery, build plan, etc.

My apologies if a thread like this already exists. I have not searched thoroughly. If there is an existing one, please link me to it and close this thread.
Hi @alroy My Owner account is saying that I have 2 reservations. I refreshed the beeeeejeeeezzzzuuusss out of multiple screens trying to get through last night. I only have been charged for one and have email confirmation for one. But if models are fixed and I want to make a new reservation for a different model I can't because there is a "ghost" reservation. Is there a way to fix this issue.

Thanks a bunch for checking in. Appreciate it.
 

5star

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On 7/13 ran into your dealer (Mike Reichenbach Ford Lincoln) does not accept online orders. By the time this worked, I was no longer able to get the First Edition.

I will add, this feature appears to have been corrected since last night.
 

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Rogues Gambit

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Still waiting for my email, even though I got the code and my dealer confirmed it already

Glad you're here btw
 

Evolution

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I have a new use-case that I haven't seen discussed yet.

I tried to reserve a build last night. Eventually go into the order flow, however I never moved to the final confirmation screen of the payment flow. After my payments processed, the payments window, which is a pop-up on top of the personal information page, just disappeared - leaving the personal details page. I attempted 5X, with no confirmation screens or emails.

So, this AM I called the dealership to sort through it and they have no reservations from me on my end. The only thing that DID go through were the deposits, so all I am left with at the moment are 5 $100 deposits on my credit card. No reservation numbers and no records sent to my dealer. Help!
 

ChrisKz

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@alroy Since you are in Royal Oak and ever wanna head up to Griffin Claw in Birmingham for a beer please let me know. I'll buy if I can pick your brain ;)
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