- First Name
- Sean
- Joined
- Jul 1, 2021
- Threads
- 7
- Messages
- 252
- Reaction score
- 1,116
- Location
- Las Vegas, NV
- Vehicle(s)
- Wrangler JL. Land Rover Discovery Sport
- Your Bronco Model
- Undecided
- Thread starter
- #1
I saw this on the JL forum and had to pass it on. It's not just a Bronco thing - This guy drove 17 hours from Florida to Chapman in PA because of the quality of the dealer and the deal he was able to get.
This kind of customer satisfaction is beyond any advertising - the experience will stay with him for a long time, he will tell people how great it was, and will (probably) go back to Chapman and Jeep for his next purchase.
This is how you build brand loyalty!
Of course you have to put out a good product - but if the experience of getting it is lousy, the customer is unlikely to come back next time.
"It just ain't worth the hassle!"
This kind of customer satisfaction is beyond any advertising - the experience will stay with him for a long time, he will tell people how great it was, and will (probably) go back to Chapman and Jeep for his next purchase.
This is how you build brand loyalty!
Of course you have to put out a good product - but if the experience of getting it is lousy, the customer is unlikely to come back next time.
"It just ain't worth the hassle!"
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