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Ford Order Status Down?

BadMansquatch

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Is it just me or is the Ford order status tracking site down? (VIN + order number).

I’ve tried a few times over the last few days and after entering my info and the site just isn’t responding.

https://shop.ford.com/vehicleordertracking
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Jo8n

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Is it just me or is the Ford order status tracking site down? (VIN + order number).

I’ve tried a few times over the last few days and after entering my info and the site just isn’t responding.

https://shop.ford.com/vehicleordertracking
I was in yesterday but it seems to frequently not take our info sometimes complaining it's invalid and sometimes just seeming to refresh with no info.

If you debug the page, you'll see it frequently says _satellite is not defined. I assume it's bad error handling and some backend service is down or returning something unexpected.
 
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BadMansquatch

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I was in yesterday but it seems to frequently not take our info sometimes complaining it's invalid and sometimes just seeming to refresh with no info.

If you debug the page, you'll see it frequently says _satellite is not defined. I assume it's bad error handling and some backend service is down or returning something unexpected.
Gotcha! i appreciate the info! I was thinking I may have been doing something wrong.
 

Sooner

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I can’t get it to work either
 

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Mike_D

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It’s amazing that Ford is OK with tools like this working sometimes, and sometimes not. After all, it’s a tool that they provided us!
People would lose their minds if this happened with their social media accounts. I’m sure many will say that doesn’t matter, that it’s just an amusement while we wait for our Broncos, but I’d argue it matters a lot!
The same people that can’t keep a production tracker up 99.9% of the time are the same people you’ll rely on for autonomous driving in the next generation of cars.
 

ColeTrain84

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tried to check on my wifes explorer and it wasn't working
 

bronco2drga

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Not working for me the past few days and right now
 

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Same. Even if they don’t fix it, it would be awesome to have a isthefordtrackingpagedown.com status page
 

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...
The same people that can’t keep a production tracker up 99.9% of the time are the same people you’ll rely on for autonomous driving in the next generation of cars.
That's a very good point.

I've been pretty astonished that the site has the issues it has. They clearly have lofty goals and I appreciate them offering this insight into the build process so I've been reluctant to complain. In contrast, though, I work on fax software that has a much more reliable web experience.

Whether it's video drivers, sound cards (especially sound cards), or cars my experience is that hardware manufacturers cannot manage software in general and UI in particular. Per your point, that must change.
 

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Vantcrst

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It has been at least 3 days since it worked for me.
 

Snowdogyyz

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I saw someone who works for Ford state that it has to do with the model year change and is normal for a few days. They called it a “balance out”. Fact? Not sure.
 

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It’s been down since Thursday afternoon for me. Won’t even give me an error msg.
 

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I haven't been able to log in since Tuesday. I never saw my window sticker through that link. And I haven't been able to log into the Bronco6g tracker for almost a month. So frustrating
 

cvpd01

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Amazingly the blend dates for my BD as well as my wife's BL Sport were both last week on the 9th. Had our window stickers and thinking their might be a little light at the end of the tunnel. Then the tracking page quit working for us the same day. Guess we are back in a holding pattern again.
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