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Ford Quality CEO Jim Farley Explains Detroit Free Press

North7

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Don't confuse explaining steps to the media and actually doing anything about quality, they are two entirely distinct and separate events.

"Finding the root cause" is just management speak to appease the business media. I've worked at a large corporation and was assigned to several "root cause" teams. Regardless of what we found and what we reported to management, it is useless unless management was serious about changing. The normal answer is, that is too expensive, that will take too long, that will disrupt the workflow, etc. etc.
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