Ford says delivered to dealer, dealer says it's still at the railyard, railyard says Ford hasn't released it

[hwboi]

Anyone encounter a situation where Ford says your vehicle was delivered but the dealer says it wasn't? I received an email from Ford last week saying it was delivered. I called the help line today and they confirmed it was delivered per their systems. Tracking links don't work for me anymore since the system thinks it has been delivered.

I went to the dealer today and he assured me they don't have the bronco. They later got in touch with the railyard and were told that Ford hasn't released my bronco for shipping. Getting stuck at the railyard is one thing, but having the status show as delivered is what concerns me. The bronco help line support I spoke with today said dealers can take over orders 10 days after delivery. I don't think that will happen in my case as I've been constantly communicating with my dealer about picking it up as soon as possible, but you never know.

I thought someone else in the forum had a similar experience but I can't find the thread. I've come across a posting in a dodge forum of something similar happening because the battery died and it took almost a month to get their truck from the same railyard (Pearland).

I'm going to try and call the railyard to confirm myself but I don't know how much success I'll have calling them.

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[GETSCHWIFTY]

Ok

 

[DogHauler]

It's amazing that Ford can't track a $50k vehicle but Amazon knows exactly where my HO slot car order is.

 

[KGRoberts]

Ford tells me my Bronco should be here between 3/26 - 4/01.
@hwboi Do you find yourself slowing down on the Hardy Toll Road to sort through the new cars in the railyard, looking for new Broncos?

 

[hwboi]

Ford tells me my Bronco should be here between 3/26 - 4/01.
@hwboi Do you find yourself slowing down on the Hardy Toll Road to sort through the new cars in the railyard, looking for new Broncos?

Yes, in fact every Ford dealership I pass by!

 

[schadenforduh]

 

[VVSidewinderVv]

 

[hwboi]

Just to update this thread in case others run into the same issue, the Ford marketing specialist I spoke with by phone called me back a few days later after my car was actually delivered and told me that it was now confirmed delivered. I verified with my dealer and picked up the car 2 days later. It all worked out!

 

[rickkral]

Just to update this thread in case others run into the same issue, the Ford marketing specialist I spoke with by phone called me back a few days later after my car was actually delivered and told me that it was now confirmed delivered. I verified with my dealer and picked up the car 2 days later. It all worked out!

Do you have a better number for FMC customer service? Im getting no help from 800-334-4375 or 800-392-3673. thanks

 

[hwboi]

Do you have a better number for FMC customer service? Im getting no help from 800-334-4375 or 800-392-3673. thanks

Those are the numbers I've tried. I've also tried Chat too but didn't get much beyond canned responses and updates I already knew. I was surprised when the specialist called me back a few days later on his own so that was a real help that he followed up and dug further into my case than just reporting what the computer said.

 

[Swabodda]

Ours has been sitting in Pearland for over a week now and nobody is of any help. I guess the only recourse I have is to wait patiently, as much as I hate to.

 

[FlyingScot]

Ours has been sitting in Pearland for over a week now and nobody is of any help. I guess the only recourse I have is to wait patiently, as much as I hate to.

Curious if you had any resolution yet? I'm on day 16 of mine being a Pearland resident.

 

[Swabodda]

Curious if you had any resolution yet? I'm on day 16 of mine being a Pearland resident.

It finally showed up at the dealership on the 25th, so over 2 weeks of sitting. They let us take it home and then spent two more days figuring out the mid year price match before we signed on the 29th.

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