- First Name
- AA
- Joined
- Nov 16, 2022
- Threads
- 13
- Messages
- 170
- Reaction score
- 509
- Location
- California
- Vehicle(s)
- 2022 Bronco® The Sasquatch™ 2-door
- Your Bronco Model
- Outer Banks
- Thread starter
- #1
I just received a response from the Ford dealer that worked on the warranty claim for the paint issues with my Bronco. Here's the initial thread
https://www.bronco6g.com/forum/threads/bronco-birthmarks-and-other-quality-issues.68286/
It took them 1 month to get it repainted. I had to drive a rental RAV4 all that time
, but finally I received a message from a service advisor saying that the Bronco should be ready for pickup in 1 hour. I hope the body shop did a better paint job than the Ford factory.
In addition to the paint flaws, I wanted the dealer to address the cracks in the MIC hardtop while they have the truck. And here's the reply I received:
It's sad to see that @Ford Motor Company is not even trying to cover their current quality issues with good customer service. Until just recently, I was thinking about buying a new Mustang, but after having these problems with the Bronco and the poor customer support, I think I will not buy another car from Ford until they resolve all the issues.
https://www.bronco6g.com/forum/threads/bronco-birthmarks-and-other-quality-issues.68286/
It took them 1 month to get it repainted. I had to drive a rental RAV4 all that time
In addition to the paint flaws, I wanted the dealer to address the cracks in the MIC hardtop while they have the truck. And here's the reply I received:
Ford is stating these concerns with hardtop at the time are considered normal.. please monitor and reach back out if it worsens or more appear and I will reach back out to Ford with updated photos
It's sad to see that @Ford Motor Company is not even trying to cover their current quality issues with good customer service. Until just recently, I was thinking about buying a new Mustang, but after having these problems with the Bronco and the poor customer support, I think I will not buy another car from Ford until they resolve all the issues.
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